University of Fredericton

• Coordinate student schedules, course registrations, graduation, petitioning, withdrawals, documentation requests, and student orientation.
• Respond to student calls and e-mails courteously and professionally, using program-specific knowledge to help students reach their educational goals.
• Maintain and review records for accuracy on a student database (customer relationship management software), while adhering to accreditation standards.
• Assist with development of goals and objectives for the department to ensure student, faculty and administration needs are met.
• Develop, and sustain positive relationships across all departments to ensure an excellent student experience.

Key performance/success indicators:

• Students receive prompt, knowledgeable guidance and support throughout their programs of study, from enrolment through to graduation.
• Student records are kept complete and accurate, in keeping with accreditation standards.
• Student problems are defused by advocating for the student yet adhering to university policies, using diplomacy and tactfulness.

• Bachelo'rs degree with a minimum of one year customer service experience or any equivalent combination of experience and education.
• 1-2 years in a customer support environment.
• Experience in building and maintaining positive relationships with customers and other key stakeholders.
• Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
• Ability to work independently and to self-direct daily activities.
• Skill in the use of personal computers and related software.
• Skill in written and verbal communication.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Ability to adapt to new technology.

Since its establishment in 2005, the University of Fredericton (UFred) has aimed to provide innovative and adaptable online education. From its inception, UFred has remained devoted to delivering accessible, high-quality education to professionals across Canada and beyond. Nearly two decades later, the University is recognized for its distinctive approach to online learning, particularly in the fields of business administration and occupational health and safety.

As UFred prepares for its next phase of development, the University has made strides toward global growth. In May 2023, UFred was acquired by IU Group (IUG), a prominent educational institution based in Germany. Both establishments share a commitment to making education broadly accessible, emphasizing flexibility, innovation, and quality within their programs. This shared vision facilitated the acquisition and positioning of UFred for further expansion. With IUG's support, UFred aims to utilize additional resources and expertise to enhance its offerings and reach a wider audience of learners both within Canada and internationally.

UFred's educational philosophy is anchored in a dedication to accessibility, flexibility, and personalization. As an online educational institution, UFred is committed to providing learners with a rigorous academic experience that equips them for success in a changing global environment. The University values diversity, integrity, and lifelong learning, incorporating these principles into all aspects of its operations. Program curricula are carefully designed to be challenging, pertinent, and aligned with the needs of both learners and the industry. UFred employs a diverse faculty of experienced professionals who bring a blend of practical knowledge and academic proficiency to the virtual classroom.

Compensation Package

In addition to your base compensation, joining the UFred team means you will be part of a rapidly expanding organization. UFred values its employees and ensures they are able to enjoy Wellness and Balance, and Professional Development.

• Wellness and Balance: UFred employees actively utilize subsidized Health and Vision Care, as well as an RRSP Match program. They spend paid time off with those who are important to them between Christmas and New Years, as well as and on their birthdays. The possibility for flexible work arrangements, an Active Living Benefit, and Wellness days are additional benefits enjoyed by our staff.
• Professional Development: UFred supports both internal and external opportunities to support your development needs.

Hours of work

This is a full-time position (35 hours), under regular business hours, 8:30 am to 4:30 pm. The position is available in Fredericton, NB with the ability to work remotely, and attend in-office meetings and events, as required.

Who are we?

The University of Fredericton (UFred) is a fully-online University based out of Fredericton, NB. UFred was founded on the notion that education should be driven by the needs of today's learners. The fully-online, no-residency required model of education that UFred offers is designed specifically for online delivery that is applied and relevant. Learners can begin their UFred journey from a range of starting points depending on their interests, level of education, and professional experience, and can continue along a customized path to fulfill their ultimate learning goals.

The University of Fredericton is firmly committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the company.

We thank all those who apply.