New Brunswick Community College (NBCC)

Reporting to the Manager of IT Services, the Tier II Technician is responsible for providing excellent customer service by resolving single user break fix issues related to desktop hardware and software installation and/or configuration. As a member of the IT Services team, you will provide support to restore normal service as quickly as possible to staff, instructors and students.

Responsibilities include but are not limited to providing user services remotely or in person and communicating information to the user; setting up and installing computer equipment and software; and ensuring that workstations are ready for end users. The incumbent will assist all users with network related problems, repairs, and troubleshoot all computer equipment and software at the College; update the incident management system with all details of the investigation and what has been done to resolve the user issue; collect inventory/asset information for all NBCC devices; and adhere to all service management best practices. Other duties may be assigned as needed.

Required qualifications for this opportunity include a two-year Diploma from an Information Technology program and a minimum of two (2) years of recent and related experience in software and a variety of computer hardware. Comptia A+ certification will be considered an asset. The successful candidate must possess strong interpersonal and communication skills.

Candidates must clearly demonstrate how they meet these qualifications on their resumes.

Written and spoken competence in English is required.

Preference may be given to candidates who have experience working/teaching in a post-secondary environment.

Other combinations of education and experience may be considered as equivalent. Subject to competition response, the minimum qualifications may be raised.

All applicants must be eligible to work in Canada at the time of application. This competition may be used to fill future vacancies at the same level. We promote an equal opportunity work environment.

With six Campuses across the province, New Brunswick Community College (NBCC) transforms lives and communities across New Brunswick and contributes to the social and economic prosperity of our province.

Why work with NBCC?

• You want to make a difference. By working at NBCC, you can support students in achieving their educational and career aspirations, help meet the needs of employers and contribute to stronger communities across New Brunswick.

• You want to belong to something bigger. NBCC welcomes the individual experiences and perspectives of our learners, our staff and our partners. We nurture a culture of belonging where everyone feels valued and has opportunities to add value. NBCC is an equal opportunity employer building a dynamic team that is representative of the communities and industries that we serve.

• We're one of the best places to work in Atlantic Canada. For seven years in a row, we have been named one of Atlantic Canada's Top Employers because of our commitment to families, community service and employee engagement. This includes, paid time off to volunteer, comprehensive benefits packages and professional development opportunities.

NBCC offers a comprehensive compensation and benefits package that includes a competitive salary for this position ranging from $1,613 to $2,249 bi-weekly. This position is a unionized position where the terms and conditions of employment are in accordance with the NBUPPE - Information Technology collective agreement for the College.

All interested candidates must submit a detailed application and resume online by March 9, 2021. All applications will be acknowledged upon receipt.