Tenant Relations Coordinator
Location: Yarmouth, NS
Type of Employment: Permanent, Full-time
Union Status: NSGEU, Local 25
Competition # WES 23077
Closing Date: Open until filled
About Our Opportunity
Under the direction of the Manager, Client Services, the Tenant Relations Coordinator is responsible for providing social work services that involve a variety of complex social issues and personal situations. The incumbent works in collaboration with residents to identify their needs, attain services where available, and to promote health and safety to maintain the highest possible quality of life for all residents living in public housing.
What you'll do
• Provide social services for tenants of public housing, to ensure their safety and ability to function independently, and to remain in their home for as long as possible.
• Work, often in collaboration with other NSPHA staff, with families, seniors and non-elderlies by responding to referrals involving complex issues that may jeopardize their tenancy in areas such as health related (physical and/or mental); home supports; tenant disputes; and addictions.
• Conduct assessments through home visits, establishing rapport with tenants and their support network to determine the level of risk and need for services.
• Intervene by providing information about community resources and make appropriate referrals to community resources determined to be the most appropriate to meet the tenant's needs.
• Develop a case plan with the client to address risk and need.
• Provide follow-up and re-assessment to ensure services are adequate and effective.
• Partner and collaborate with community agencies and government programs such as Continuing Care Nova Scotia, Adult Protection, Child Protection, Child Protection, Senior Safety Coordinator Program, etc. as well as family members and other advocate groups when necessary and appropriate.
• Maintain client records through memos, file recording, and ongoing communication, etc. between Tenant Relations Coordinator and Client Service Coordinators to ensure a unified and effective client service.
• Participate in case conferences and other liaison meetings when necessary and appropriate.
• Participate in community development initiatives related to senior and family needs.
What you'll need
• Bachelor's degree in a related field plus five years' experience.
• Extensive knowledge of health and social service systems, including long term care, procedures for placement in residential care, risk assessment, community development approaches, knowledge of disadvantaged populations, etc.
• Ability to balance clients' need for services with available resources.
• Ability to adapt to and work effectively with a variety of situations, individuals, or groups.
• Working knowledge of desktop applications such as Microsoft Office.
• Ability to relate well to all kinds of people, to build appropriate rapport, build constructive and effective relationships, use diplomacy and tact to diffuse high tension situations comfortably.
• Interact effectively and collaboratively with clients, Client Service Coordinators, staff, organizations, and other community groups.
• Possess a valid Nova Scotia driver's license with access to a reliable vehicle for work purposes.
• Working knowledge of Property Management software such as Yardi
• Experience in Tenant Relations
Competencies required at this level of work are Organization, Prioritization, Communication, and Client Service.
If you are a team player, who is passionate about improving the lives of Nova Scotians, you are the candidate we are looking for to join our team. We will assess qualifications using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks. Offer of employment is conditional upon the completion of all applicable background checks, the results of which must be satisfactory to the employer. Checks may include one or more of the following: criminal background checks, driver's abstract, and confirmation of education credentials.
An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
We're looking for
A little bit about us
Nova Scotia Provincial Housing Agency
Nova Scotia Provincial Housing Agency (NSPHA) is the provincial government agency responsible for the administration and delivery of affordable housing solutions for low-income Nova Scotians.
We contribute to the prosperity of Nova Scotia by helping individuals and families find a home that's right for them, at a price they can afford, in a healthy and vibrant community that offers the services, support and opportunities they need. We accomplish this by working closely with other levels of government as well as private and community partners.
Across its districts, NSPHA provides more than 11,200 safe, affordable homes as part of its Housing Services to seniors and families. District offices manage the day-to-day operations of Nova Scotia's housing stock. Their responsibilities include administering tenant applications and placements, collecting rent, resolving tenant issues, and maintaining and repairing properties.
Are you interested?
Work With Us
Based on the employment status, eligibility and union agreement, NSPHA offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.
Classification: PR 08
Salary Range: $28.77 to $35.28 per hour
Work Week: 35 hours
Note: This is not a Civil Service position.
We are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application.
Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.
Our preferred method of applying is through Career Beacon.
Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.