The Opportunity

Truro, NS
Community and Social Services
$23.09 / hour
Competition Number: NOR 24028

Support Worker
Northern District
Location: Truro, Nova Scotia
Type of Employment: Casual / Part-time
Union Status: Excluded (Non-Union)
Competition # NOR 24028
Closing Date: May 30, 2024

Under the direction of the Supervisor, Client Service, the Support Worker is responsible for ensuring that all tenants are welcomed and given an orientation to their new living environment. The Support Worker is responsible for providing daily support to the tenants by way of encouraging participation in activities, monitoring their general well-being and handling emergency situations.

What you'll do


  • Provide new tenants with an orientation to the building's systems and facilities including the intercom, electronic security pendants, appliances, laundry, elevator services, parking, and waste removal.
  • Conduct follow-up visits to new tenants to ensure all housing and personal related issues are dealt with on a timely basis.
  • Provide daily support to tenants in areas of monitoring their general well-being and emergency situations.
  • Issue emergency call devices to all tenants and respond to such calls in a timely manner as determined in the established procedures.
  • Build and maintain a relationship with outside agencies, community groups, social programs, and related groups.
  • Foster a community environment that seeks to promote acceptance, independence, personal growth and provide support and encouragement to promote participation in the Tenant Association.
  • Other assigned duties.

What you'll need


  • Grade 12 or high school equivalent, plus four years' related experience.
  • Knowledge and familiarity of support services available in the community for tenants.
  • Familiar with health and safety policies and procedures and safe work practices.
  • Possess a valid Nova Scotia driver's license with access to a reliable vehicle for work purposes.


  • Emergency First Aid and WHMIS certifications

Competencies required at this level of work are Organizational and Time Management skills, Communication and Interpersonal skills, Teamwork, and Client Service.

If you are a team player, who is passionate about improving the lives of Nova Scotians, you are the candidate we are looking for to join our team. We will assess qualifications using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks. Offer of employment is conditional upon the completion of all applicable background checks, the results of which must be satisfactory to the employer. Checks may include one or more of the following: criminal background checks, driver's abstract, and confirmation of education credentials.


An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

We're looking for

Core Skills

Community Participation Responsible Support Support Workers Well Being

A little bit about us

Nova Scotia Provincial Housing Agency

Nova Scotia Provincial Housing Agency (NSPHA) is the provincial government agency responsible for the administration and delivery of affordable housing solutions for low-income Nova Scotians.

We contribute to the prosperity of Nova Scotia by helping individuals and families find a home that's right for them, at a price they can afford, in a healthy and vibrant community that offers the services, support and opportunities they need. We accomplish this by working closely with other levels of government as well as private and community partners.

Across its districts, NSPHA provides more than 11,200 safe, affordable homes as part of its Housing Services to seniors and families. District offices manage the day-to-day operations of Nova Scotia's housing stock. Their responsibilities include administering tenant applications and placements, collecting rent, resolving tenant issues, and maintaining and repairing properties.

Are you interested?

Work With Us

Based on the employment status, eligibility, and union agreement, the NSPHA offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.

Salary Range: $23.09 hourly
Work Week: Maximum 20 hours, On-call position with a rotational on-call schedule for weekends and holidays
Geographical Requirement: Candidates should reside within a radius of 20 minutes from Truro to facilitate timely response to emergencies

Note: This is not a Civil Service position.

We are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application.

To Apply

Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.

Apply through Career Beacon.

Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.