WorkSafeNB

Applications are being accepted for a 2-year temporary assignment of Support Clerk I in Benefit Payment Services.

Your primary workspace will be from your in-home office (subject to our Remote Work Directive), with the occasional expectation of in person meetings, for that reason, working from outside the province of New Brunswick, or country, is not permissible.

Reporting to the assigned Team Lead of Benefit Payment Services, the Support Clerk I is responsible for any duties as outlined below. Assignment of actual duties and reporting relationships within this classification are the responsibility of the appropriate Director.

DUTIES:

1. To communicate effectively both verbally and in writing with clients and stakeholders.

2. To assist the case management team in arranging expedited services for clients, including the preparation of files, gathering relevant documentation and reports, coordinating scheduling and travel arrangements.

3. To review and pay accounts within authority level and set up other payments on the system for approval of appropriate decision-maker.

4. To review and authorize payment of medical services (medical aid accounts) within authority level and issue authorization of treatments as appropriate.

5. To attend to access to file requests, to process mail, to route mail and files as required.

6. To perform system information updates, including data entry of report summary notes and other system updates.

7. To implement Appeals Decision within authority level as required and/or prepare appropriate information and calculations, including written explanation of calculations, required by the authorized decision-maker.

8. To perform office duties as required including, but not limited to, scheduling appointments, preparing file for appointment referrals, making travel arrangements for clients and prepare reports.

9. To act as a contact for stakeholders and service providers on claim issues within assigned responsibilities and to respond to enquiries.

10. To bring complex case issues, contentious claims, policy and directive interpretation issues, and abuse, misrepresentation or fraud issues to the attention of the appropriate manager or Director for guidance and resolution.

11. To carry out assigned duties in a fiscally responsible manner and to expedite information and take measures to ensure the appropriate action. This will include accurate determination and calculation of wages and other compensation benefits, medical expenses and vocational expenses and identifying overpayments, documenting and assisting in their recovery, and correcting errors identified through audits or other reports such as error report for automation of workflow purposes.

12. To comply with, acknowledge and, where applicable, enforce safety management directives, procedures, and safe work practices. To take every reasonable precaution to ensure the health and safety of fellow employees. Such precautions may include orientation, instruction, training, identification and resolution of health & safety deficiencies.

13. To promote a high quality of performance by providing client centered services through continued improvement in policies, procedures and programs.

14. To assist the Department in achieving the objectives towards the vision, mission, values, strategic plan and goals.

15. To perform any other duty as required for the efficient operation of the office.

16. (Bilingual Only) To translate routine correspondence as required.

MINIMAL QUALIFICATIONS:

The candidate must have a completed high school diploma and a one year post-secondary diploma/certificate, as a minimal educational requirement, and have one year of relevant work experience. An equivalent combination of greater education, combined with less work experience may be considered (ex: a completed university degree with no work experience). The candidate must have the ability to function within MS Office software, particularly MSWord. Effective communication skills and the ability to work effectively in a team environment are also essential.

Written and spoken competence in English and in French is required.

Internal Hours Of Work

Hours of work are 35 per week, 7 per day.

Internal Pay Scale

• Step 1 $41,849.26
• Step 2 $43,626.00
• Step 3 $45,482.51
• Step 4 $47,422.74
• Step 5 $49,450.12

Closing Date: May 28, 2025

Privacy Statement:

In New Brunswick, the Right to Information and Protection of Privacy Act (RTIPPA) and the Personal Health Information Privacy and Access Act (PHIPAA) protect the privacy of your personal information. The RTIPPA applies to personal information gathered, used, disclosed and maintained by WorkSafeNB and identifies specific rights that you have with respect to your personal information including the right to access it. By submitting your application, you agree that the personal information you are providing in this application is disclosed for the purpose of WorkSafeNB assessing your candidature in the staffing process.

You also agree that WorkSafeNB may use your personal information for statistical purposes.WorkSafeNB has safeguards in place to protect the security of your personal information, including a combination of physical, technological, and administrative security measures appropriate to the sensitivity of the information. If you are the successful candidate, the personal information you have disclosed will form part of your personnel file and be retained in accordance with existing laws. If you are not the successful candidate, your personal information will be retained for three years.

If you have further questions about WorkSafeNB's administration of the RTIPPA and PHIPAA you can contact our privacy officer at 1 800 999-9775.