New Brunswick Community College (NBCC)

As part of the Department of Student Services and reporting to the Head of International and Equity Services, the Student Success Coach supports the achievement of college objectives in meeting or exceeding learner success and retention. The Student Success Coach is responsible for helping indigenous learners make purposeful choices and maintain momentum as they progress through their academic pathways. They will use a proactive approach and seek to apply Indigenous ways of knowing and doing as a coach to effectively address intersecting needs and support learner success.

Key responsibilities include:

• Serving as a coach and mentor to equity deserving learners at NBCC, bridging learners to the supports and services they require to be successful and continue with their studies.
• Guiding learners in developing success plans that include setting goals and identifying, planning for, and overcoming potential obstacles, and monitoring progress toward goals.
• Monitoring learners' academic progress and supporting the success of learners through open communications and collaboration with faculty and staff.
• Maintaining up to date learner files and program data for the purpose of effective case management and monthly reporting.
• Facilitating learner development programming to empower and engage learners with the goal of reducing barriers to success and increasing belonging.
• Establishing and coordinating an online and/or campus-based community for support and resource sharing.
• Maintaining awareness of programs, referrals and assessing areas for improvement to support learners' satisfaction and persistence levels.
• Promoting NBCC's programs and establishing a social media presence for student connections.
• Delivering presentations to prospective and current learners on supports and services.
• Establishing networks - facilitating connection to and coordination of various campus, community and provincial resources.
• Supporting the work of our Student Services in promoting diversity, equity, and inclusion at NBCC.

• Diploma or Degree in a relevant discipline such as Social Work, Human Services, or Counselling with related years of experience. An equivalent combination of training and experience may be considered.
• Preference will be given to candidates who have a minimum of two years of related work experience.
• Knowledge of Indigenous cultures, communities, practices and communication styles and experience translating cultural or social student issues for staff are all considered assets.
• Preference may be given to candidates who have experience working in a post-secondary environment.
• Demonstrated experience with assessment of barriers, learner advising, coaching or motivational interviewing would be considered an asset.
• Demonstrated experience delivering projects or programming to equity deserving populations.
• Demonstrated experience advising and counselling learners and making effective referrals including during times of crisis and/or distress.
• Demonstrated experience that indicates personal commitment to equity, inclusion, innovation, teamwork, flexibility, and integrity.
• Sound presentation and public speaking skills utilizing new technology, and creativity.
• Highly flexible with excellent interpersonal and communication skills and the ability to navigate and build relationships effectively throughout the organization.
• Working knowledge of Microsoft Office Suite.
• Ability to maintain a high degree of professionalism and confidentiality.
• Demonstrated problem-solving skills, analytical ability, and innovative thinking.
• Self-motivated, service and results oriented.
• Ability to work under pressure in a fast-paced environment.
• Demonstrated ability to work effectively independently and within a team.
• A desire for continuous learning and growth.
• Excellent oral and written communication skills in English.
• Candidates must possess a valid Driver's License as travel will be required.

Candidates must clearly demonstrate how they meet these qualifications on their resumes.

Other combinations of education and experience may be considered as equivalent. Subject to competition response, the minimum qualifications may be raised.

With six Campuses across the province, New Brunswick Community College (NBCC) transforms lives and communities across New Brunswick and contributes to the social and economic prosperity of our province.

Why work with NBCC?

• You want to make a difference. By working at NBCC, you can support students in achieving their educational and career aspirations, help meet the needs of employers and contribute to stronger communities across New Brunswick.

• You want to belong to something bigger. NBCC welcomes the individual experiences and perspectives of our learners, our staff and our partners. We nurture a culture of belonging where everyone feels valued and has opportunities to add value. NBCC is an equal opportunity employer building a dynamic team that is representative of the communities and industries that we serve.

• We're one of the best places to work in Atlantic Canada. For seven years in a row, we have been named one of Atlantic Canada's Top Employers because of our commitment to families, community service and employee engagement. This includes, paid time off to volunteer, comprehensive benefits packages and professional development opportunities.

• A culture that is focused on nurturing a sense of belonging for all employees.
• A competitive salary range of $51,844.00 to $62,088.00 annually.
• Become a member of the New Brunswick Public Service Pension Plan.
• Opportunities for professional development and training.
• NBCC supports the wellbeing of its employees. We provide free access to an Employee and Family Assistance Program (EFAP).
• Paid sick and vacation leave.
• Volunteer leave.
• Tuition Reimbursement Programs (Employee: Tuition Reimbursement Program AND Family: Tuition Reduction Benefit - Spouse and Children).

All applicants must be eligible to work in Canada at the time of application. This competition may be used to fill future vacancies at the same level.

The New Brunswick Community College (NBCC) is committed to being flexible in its operations and to the wellbeing of its employees. This includes considering reasonable requests for alternative work arrangements, when feasible, to meet the changing needs of the College and its students. In order to ensure our student needs are met, flexible work arrangements cannot extend beyond the New Brunswick border. NBCC employees must be living in a location that is a reasonable distance from one of our seven work locations around the Province.

We promote an equal opportunity work environment.

All interested candidates are invited to submit a detailed application, with a resume, online by November 29, 2023. All applications will be acknowledged upon receipt.