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The Opportunity

Wolfville, NS
Customer Service
Experienced
Full-time - Permanent

Competition #22-48-AU:

Acadia seeks a Student Service Representative in the Registrar's Office to provide assistance to students and the academic community regarding university regulations, policy and procedures for registration.

With a strong knowledge and understanding of Acadia's academic and administrative processes the Student Service Representative must adhere to and communicate University regulations, policies, and procedures on regular basis. This includes coordinating and detailing registration information and creating and modifying data in such a way as to ensure an accurate academic record.

A large number of client inquiries are dealt with on a daily basis - in person, by phone and through e-mail. A significant volume of external communication takes place to provide documentation and confirmations. In addition, the incumbent will be responsible for transcript tracking and preparation. 

A high level of confidentiality, judgement, accuracy, flexibility, and independence are required for this position. 

QUALIFICATIONS:

  • We are seeking a candidate who has proven experience delivering a high level of client service and demonstrated ability to think clearly, resolve issues and take initiative. 
  • Completion of a recognized program in either office or business administration, combined with related work experience is required. 
  • Demonstrated ability to work to a high level of accuracy, maintain confidentiality, and be flexible to regularly changing priorities is necessary, as is the need for strong analytical skills. 
  • Applicants must be highly proficient in the use of Microsoft Office applications. Experience with database management is necessary; familiarity with the Colleague student information system is an asset. 
  • Familiarity with Acadia's academic policies and procedures an asset.

THE REWARDS: Acadia offers a comprehensive benefit package in addition to a starting salary of $41,343 per annum (SEIU Clerkt 3). Salary increases to $46,082 following successful completion of 6-month probation period.

To see more information on why Acadia is an employer of choice, please visit our website at www.hr.acadiau.ca.

TO APPLY: Internal candidates (members of SEIU Local 2) must apply by September 26, 2022. Applications from external candidates are also encouraged; however, consideration is dependent upon result of internal competition. To apply for this opportunity, click on the "Apply Now" button and upload your cover letter, resume, and professional references. Internal candidates (members of SEIU Local 2) should also upload a job posting application form. For further information or to request a detailed job description, please contact Keilani Tupper at [email protected].

Acadia University acknowledges that we are in Mi'kma'ki, the ancestral and unceded territory of the Mi'kmaq. This territory is covered by the "Treaties of Peace and Friendship" which the Mi'kmaq, Wəlastəkwiyik (Maliseet), and Passamaquoddy Peoples first signed with the British Crown in 1726. The treaties did not deal with surrender of lands and resources but in fact recognized Mi'kmaq and Wəlastəkwiyik (Maliseet) title and established the rules for what was to be an ongoing relationship between nations. Acknowledging the land that we are on, means that we are working towards decolonization across campus.

Acadia University is strongly committed to employment equity and diversity in the workplace and welcomes applications from racialized persons / persons of colour, Black and African Nova Scotians, women, Indigenous / Aboriginal People of North America, persons living with disabilities, 2SLGBTQIA+ community members, and others who may contribute to the further diversification of ideas.

As part of your application, you will be invited to complete a brief Employment Equity Voluntary Self-Identification Form. This form is voluntary.

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. If you require any accommodations at any point during the application and hiring process, please contact [email protected].

Please be advised that only those invited for an interview will be contacted. The University reserves the right not to fill this position. A six-month eligibility list may be established from this competition to fill future vacancies for identical positions. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

A little bit about us

Acadia University

You are an important part of the Acadia community - your thoughts, ideas, and personality matter here. Beyond the ivy-covered academic buildings, awesome residences, incredible sports facilities, and renowned natural environmental research and recreation areas, you will find an international student body, small classes, top-level research facilities, award-winning professors, and supportive alumni. Every second person you meet in the unique shops and cafes of the town of Wolfville, Nova Scotia, will be connected to Acadia and to you. Founded in 1838, Acadia is a primarily undergraduate liberal arts university with a long tradition of academic excellence and groundbreaking innovation. Although our offerings are many, our small size necessitates working across disciplines and including undergraduate students in important research. You will contribute to the outstanding reputation Acadia enjoys - consistent toptier rankings by Maclean's and top marks in the Globe and Mail's Canadian University Report.