Discover
The Opportunity
As a Solutions Manager on the Customer Success team, your primary function is to work with customers post-onboarding and ensure they continue seeing value in the product. You will be our customer-facing product expert on the Dash Hudson team, providing our customers with deep dives and general training to increase platform adoption. You will work closely with our Account Management and Account Executive teams to ensure our customers receive the best training. You will also work closely with our Product and Product Marketing teams to stay current on all of Dash Hudson's product offerings.
What you'll do
Responsibilities
Customer and Prospect Facing
- Clearly communicate the benefits and best use of the Dash Hudson product and features.
- Provide industry and role-specific examples and best practices.
- Demonstrate a clear understanding of the technical aspects of the Dash Hudson platform.
- Provide accurate and timely answers to questions from customers regarding the functionality of the Dash Hudson platform.
Internal Duties
- Monitor and report on the usage of your key areas.
- Track bugs and customer question trends in your key areas.
- Strategize new use cases and tactics to increase adoption.
- Provide accurate and detailed customer feedback to the Product team.
Collaboration
- Work with the Customer Experience team to assist in difficult bugs and troubleshooting solutions.
- Provide product training, feature demonstrations, and workshops to existing customers.
- Prepare training paths, and use cases for new features in collaboration with the Product Marketing and Product Management teams.
- Work across all internal customer-facing teams to be the translator between product and customer. Deliver high-level overviews to customer-facing teams on how best to communicate about the Dash Hudson platform.
What you'll need
Qualifications
The ideal candidate is experienced in customer-facing roles, with strong technical skills, and the ability to effectively adapt to a fast-paced, rapidly changing industry and company. We require exceptional communication skills in order to build and maintain the trust of our existing customers. Ability to collaborate well across internal teams and is comfortable expanding their role parameters as needed to get the job done.
- 2-4 years of relevant work experience.
- Ability to self-start and bring forward ideas.
- Work autonomously to identify and complete projects that will make an impact on the wider team.
- Exceptional communication skills in order to build and maintain the trust of our existing and prospective customers.
- Ability and desire to collaborate well across internal teams.
- Exceptional organizational skills.
- Learn from mistakes and share with others to improve the team's overall performance.
- Contribute in a positive way to team morale.
- Be invested in personal growth and hungry to learn new skills.
- Experience with virtual meetings is required.
- Post-secondary education in business is an asset.
Don't meet every qualification? Research shows that equity-deserving groups like women and people of colour are 20% less likely to apply to jobs unless they are 100% qualified. Dash Hudson is committed to diversity, equity, and inclusion by representing the diverse communities we serve. Our culture values differences and ensures that every current and prospective team member has equitable access to opportunities to succeed. If you are interested and excited about this role but your qualifications don't match up perfectly, we encourage you to still apply. You may be the best candidate for this role.
A little bit about us
Dash Hudson
The only tool you need to outsmart social 📈
Dash Hudson is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Hudson enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Hudson is empowering brands to outsmart social, visit dashhudson.com.
At Dash Hudson, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.
Are you interested?
Work With Us
At Dash Hudson, we strive to build great solutions that solve real problems for marketers and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, collaboration and support among the team is what propels us forward.
Dash Hudson would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the company's long-term success. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product and work environment.
Dash Hudson's hiring practices and company culture does not condone discrimination based on race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Employee Benefits
At Dash Hudson, our team is our competitive advantage. We are committed to supporting one another and work hard to ensure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:
- Vacation, personal days and sick time
- RRSP/401k matching
- Annual mental health benefit
- Quarterly wellness benefit
- Donation matching program
- Parental leave top-up plan
- Work-from-home benefit
- Flexible working hours and location
- Departmental and team-wide bonding activities