Lounsbury Heavy-Duty Truck Limited

The Opportunity

Lounsbury Heavy-Duty Truck Centre in Fredericton is looking for a Service and Parts Lead Coordinator.

This is a full-time position. The hours of work are: Monday to Friday, from 8am to 5pm.

**We will offer upto $750 signing bonus based on experience**

Why Work with Us?

Lounsbury Heavy-Duty Truck Centre is committed to investing in our employees through training programs and a great work environment, plus:

• Competitive Wages
• Group Benefits Plan including health, dental, vision, and life insurance, that begins on your first day
• Paid Vacation Days
• Pension Plan
• Great work culture
• Fun and dynamic work environment
• Employee discounts on cars and furniture

Responsibilities

• Provide customer service at the Parts and Service to walk-in customers and customers calling into the dealership.
• Perform physical inventory, regularly, to ensure all stock levels are accurate on the system.
• Prepare bills of lading, invoices, and other shipping documents.
• Assemble containers and crates in the Parts area: keep it clean and organized.
• Keep records/files up to date.
• Pack goods to be shipped and unpack goods received.
• Must be willing to learn how to drive a forklift.
• Answer phone calls and emails from customers, to book an appointment for service.
• Write up a repair order and document customers' concerns to ensure accurate information is provided to the mechanic.
• Keep the customer informed while the truck is being repaired.
• Check and advise the customers if repairs are approved under warranty.
• Track the ordering status of the ordered parts.
• Follow-up/ update customers when parts are received.
• Effectively interact with customers and staff to maintain a continuous workflow.

Qualifications

• High School diploma or equivalent.
• Must have a valid driver's license and a clean driver's abstract.
• Must be computer literate - be able to use Microsoft Outlook, and Excel, and be able to learn a new computer program.
• Experience in the truck industry, rental, or automotive industry is an asset.
• Has great attention to detail.
• Strong interpersonal skills, customer service skills, and troubleshooting skills.
• A good team player, has a sense of urgency, and can multi-task.
• Good work ethic and detail-oriented.
• Ability to perform repetitive heavy lifting (up to 50lbs).
• Keeps their work area very clean and organized.