Discover

The Opportunity

Clarenville, NL
Automotive
Experienced
Full-time - Permanent

Hickman Automotive Group is looking for a Service Advisor to join our team at Hickman Nissan in Clarenville. If you are an energetic and motivated individual with a positive attitude, a dedication to providing exceptional customer service and a desire to succeed, you may be exactly who we are looking for!

The Service Advisor's major responsibility is to satisfy customers by providing exceptional customer service, expediting the repair and service of their vehicles within an expected length of time and at an expected cost.

What you'll do

Responsibilities

  • Is responsible for establishing rapport and trust with customers.
  • Meet and greet customers in the drive-thru and explain the check-in process.
  • Write repair orders.
  • Be familiar with the required services of all products and suggests the required maintenance at each interval.
  • Documents vehicle problems by listening to customers describe them and by asking probing questions.
  • Road-tests customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
  • Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointments/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
  • Constantly communicates with Technicians to obtain information on needed vehicle repairs.
  • Recommends additional maintenance and repair services to customers when appropriate.
  • Capable of working independently, managing his or her time and workflow.
  • Involves patiently listening to customers describe vehicle problems, determining the appropriate work involved in the repairs, and accurately recording problems and authorized repairs on work orders so that the Technician understands what to do.
  • Requires accuracy, attention to detail, and clear communication with other team members and departments in the dealership.
  • Requires the continuous updating of technical knowledge by reading service bulletins and consulting with Technicians.

What you'll need

Qualifications

  • Exceptional commitment to customer service.
  • Knowledge of MS Office, including Word and Excel. 
  • Working knowledge of vehicles.
  • High school diploma.
  • Ability to readily establish rapport and trust with customers as well as a strong interest in exceeding customer's expectations.
  • Must be capable of handling dissatisfied customers and customers who are unsure of repairs and costs of service.
  • Well-developed team member skills.
  • Above average time management and organizational skills.
  • Strong work ethic.
  • Excellent interpersonal, telephone and communication skills.
  • Requires accuracy, attention to detail, and clear communication.
  • Ability to project a professional company image.
  • Experience in the customer service industry.
  • Experience in the automotive industry (Service) would be considered an asset.
  • Possess a valid NL Drivers License and has maintained a clean drivers abstract.

We're looking for

Core Skills

Organizational Skills Computer Skills Telephone Skills Customer Service Communication

Look for yourself

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A little bit about us

Hickman Automotive Group

Established in 1905 by Albert E. Hickman, Hickman Automotive Group is a fourth-generation, family-owned and operated automotive business. Comprised of several automotive franchises in Newfoundland and Labrador and Nova Scotia, Hickman Automotive Group employs approximately 450 people in thirteen locations. Our organization is proud to represent the following brands; Chevrolet, GMC, Buick, Cadillac, Chrysler, Dodge, Jeep, Ram, Fiat, Honda, Nissan, Volvo, Mack, and Isuzu. As an extension of our automotive franchises, we also operate two Harley-Davidson stores, Rugged Rock Harley-Davidson® in Mount Pearl, NL and Privateers Harley-Davidson® in Halifax, NS.

Hickman Automotive Group consistently strives to provide an exceptional customer service experience that is second-to-none in the automotive industry. More importantly, we place great importance on providing a supportive and rewarding work environment for our employees, empowering them to learn, innovate and help drive the business

Are you interested?

Work With Us

You'll love working here! Hickman Automotive Group has been a leading business in our province for over 110 years and we're now over 450 employees strong. But we're not resting on our laurels-we're continually growing, evolving and innovating. We offer plenty of training programs as well as opportunities for growth, advancement and leadership. Best of all, you'll get to do the work you love, surrounded by others who bring the same passion and excellence to their work as you do.

If you want a career that offers a competitive compensation and benefits package in a positive and enthusiastic work environment, submit your cover letter and resume, on or before December 3, 2021. 

Hickman Automotive Group is committed to employment equity and welcomes applications from all qualified candidates.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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