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The Opportunity
BMW/MINI is seeking a Bilingual Service Advisor. The Service Advisor's role is to be the dealership's first-line customer relations and service representative to customers. We are seeking a polite, friendly and well-mannered individual to represent our company and the BMW and MINI brands.
What you'll do
Responsibilities
- Schedule service work in the service department
- Discuss with customers the recommended or required services for their vehicle
- Gather and interpret information on vehicle condition from the Service Technicians in order to advise the customer on recommended or urgently required services and communicate this information in a professional manner
- Explaining the benefits of services and the potential outcomes of postponing repairs to customers
- Other duties may be assigned as necessary
What you'll need
Qualifications
- College diploma in business, marketing, sales or equivalent, or demonstrated work experience
- 2 years experience in customer service or sales
- Must be bilingual in English and French
- Strong interpersonal, customer service skills, and troubleshooting skills
- Good work ethic
We're looking for
Core Skills
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A little bit about us
BMW/MINI Moncton
BMW / MINI Moncton is part of the Lounsbury Group of Companies - Established in 1878. We are one of the longest standing active companies in New Brunswick. Located footsteps from the Greater Moncton Romeo Leblanc International Airport and only 10 minutes from great shopping, dining and other activities, our location continues to please customers and visitors. We have been successful in growing our business one customer at a time. Our commitment to customer service and putting you first is our secret. Our boutique is fully stocked with great BMW and MINI Lifestyle and Accessory products. Our service department is open extended hours to help make your life easier.
Are you interested?
Work With Us
Hours of Work: Monday to Thursday: 12pm to 8pm and Saturday 8am to 2pm (off Friday & Sunday).
What we offer:
BMW/MINI Moncton is committed to investing in our employees through training programs and a great work environment, plus:
- Competitive Wages
- Comprehensive group insurance benefits plan, educational assistance and excellent employee discounts
- Career growth and continuous development
- Respectful and cohesive working environment with strong company values
If you are interested in this position, please submit your cover letter and resume to Human Resources. All applications are completely confidential.