Provident10

Some would say we're in the pension business. We like to say we're in the people business. One that focuses on creating an inclusive and diverse culture for everyone who comes through our doors. One that puts our 55,000 members at the heart of everything we do because they deserve nothing less than a secure, stable future to build upon. One that can include YOU.

Who we are:

Provident10 is the largest pension plan in Newfoundland and Labrador and one of the largest pension plans in Atlantic Canada - representing 1 in 9 Newfoundlanders and Labradorians. Our team proudly oversees the pension administration and investment management of the over $10 billion Public Service Pension Plan Fund.

Modern. Focused. People Centric. The foundation for our vision.

For us that means creating a seamless experience for members and a positive culture for our employees; ensuring the organization remains efficient and agile, as we continue to make smart investments for growth - all while embracing technology and ensuring a consistent experience for our members.

What it's like to work at Provident10:

We're proud to have been named one of Atlantic Canada's Top Employers in 2023, for the second year in a row! We earned the designation by focusing on elevating the employee experience and making Provident10 a great place to work.

We're committed to offering a total rewards program to employees, including:

• Membership in a defined benefit pension plan with employer matched contributions. Vested members of the Public Service Pension Plan can rest assured knowing they will receive a predictable retirement income for life, without having to worry if their benefits will run out or be terminated.
• Comprehensive health and dental plan, including new initiatives driven by a health & wellness committee, like in-house vaccination clinics and mental health support programs.
• Learning and development program focused on supporting employees in reaching their career goals.
• Maternity leave top-up program for new and expecting parents.
• Performance management program with the potential for annual salary increases and a short-term incentive.
• Progressive annual leave program with a minimum of 15 paid days.

The Opportunity

Our Pension Administration teams is looking for someone who have expertise in client care and service excellence for the role of Senior Pension Analyst. The successful candidate will use their excellent customer service and problem-solving skills to respond to advanced plan member enquiries and find solutions to even the trickiest situations, while providing guidance and leadership to other members of the pension administration team.

Your key activities will include:

• Processing and completing advanced transaction activities including terminations, retirements, deaths, transfers and service purchases.
• Determining entitlements upon death, disability, retirement, termination of membership for members in accordance with specific plan provisions.
• Peer reviewing and verifying complex, unusual, and escalated plan member service inquiries, and providing recommendations, while ensuring that all transactions are managed appropriately, and are compliant.
• Relationship manager for members, employers, and internal business to support and resolve escalated technical and procedural issues.
• Support the leadership team in daily pension operations, recommending efficiencies and resource requirements.
• Assisting with developing, implementing and measuring workflow management systems, member self-service and pension calculation tools, procedures, and internal standards and controls.
• Assisting the leadership team in managing the annual year-end member data process with participating employers.
• Provide feedback to team members on an ongoing basis to help develop talent.
• Assist with the development and delivery of training programs and materials.
• Assist with the development of communication materials for pension administration processes and procedures.
• Recommends and implements solutions for complex data integrity and pension administration problems and issues that arise.

What you'll bring to the role

• The completion of a college or university related program, supplemented by a minimum of 10 years of pension administration experience. Equivalencies will be considered.
• Advanced knowledge of pension plan administration and of related legislation/Plan provisions including the PSPP Plan Text, the Pension Benefits Act, the Family Law Act, and federal statutes such as CPP, EI and the Income Tax Act.
• You are a self-starter, with excellent project leadership skills and a high degree of accountability.
• Strong interpersonal skills and client care excellence to meet established service levels, prioritize urgent work and communicate with plan members, employers and other key stakeholders with sensitivity and tact.
• Completion of a benefits designation such as Certified Employee Benefits Specialist or Group Benefits Associate is preferred.

Salary Range: $79,100 - $110,600

Applications Deadline: April 28th, 2024

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Provident10 is an Equal Opportunity Employer that welcomes and celebrates the differences that every individual brings. While only those individuals selected for an interview will be contacted, we extend our appreciation to all applicants for your interest.