Events East

At Events East Group, we proudly manage and operate the Halifax Convention Centre and Scotiabank Centre. Our facilities and the events we attract are platforms for prosperity. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and connections between Nova Scotia and the world.

Events East Group is now inviting applications for Box Office Customer Service Representative, Casual with our Box Office team.

ROLE DESCRIPTION:

Box Office Customer Service Representatives sell event tickets for live sporting events, exciting concerts and other spectacular events coming to Nova Scotia. The position is accountable for selling event tickets to patrons for the Scotiabank Centre or other sites when required. The box office is the front-line contact and sometimes the only contact between the venues and their patrons. This impression is one which must be positive in all aspects as it is a lasting impression. Thus, the box office representative must provide the public with helpful and efficient service.

KEY RESPONSIBILITIES:

• Provide excellent customer service to all patrons, promoters, as well as other Events East Group employees, face to face and over the phone.
• Develop a thorough knowledge of the operations of the box office including online account management and access management, as well as the services and features of Scotiabank Centre.
• Use computerized ticketing system to manage ticketing needs of all patrons and business needs.
• Sell event tickets for differing types of shows at Scotiabank Centre or other sites when required.
• Process cash and credit card sales efficiently and completely.
• Balance report and deposits at the end of each shift.
• Maintain a high level of confidentiality in handling customer information and database.

ROLE REQUIREMENTS:

• 1+ years of front-line customer service experience.
• French is an asset.
• Must be available to work evenings and weekends as shifts hours depend on event activity.

Events East is committed to a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. We encourage applications from qualified African Nova Scotians, racially visible persons, women in non-traditional positions, persons with disabilities, Indigenous persons, and persons from the 2SLGBTQIA+ community. We encourage applicants to self-identify.

During the recruitment process, applicants have the right to request accommodation. Any applicant invited to participate in testing or an interview and who requires accommodation should discuss their needs, in confidence, with the Recruiter when selected.

TO APPLY: Please send resume to [email protected] with "Scotiabank Centre Box Office CSR" in the subject line or via Career Beacon.

APPLICATION DEADLINE: Applications will be reviewed as they are received until the position is filled.

We thank all applicants for their interest, however only those selected for interview will be contacted.

For further information, please visit our website at www.eventseast.com