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The Opportunity

Gander, NL
Sales and Business Development
Experienced
Full-time - Permanent

Hickman Automotive Group is looking for a Sales/Leasing Consultant to join our team at Hickman Nissan in Gander. If you are an energetic and motivated individual who is has a positive attitude, a dedication to providing exceptional customer service and a desire to succeed, you may be exactly who we are looking for!

The primary role of Sales Consultants includes providing exceptional customer service, promoting and selling products or services and building strong customer relationships.

What you'll do

Responsibilities

  • Present a positive image of the dealership, both in mode of dress and in helpful and friendly attitude, providing exceptional customer experiences.
  • Knowledge of and adherence to established Sales Processes and Procedures and the ability to secure quality appointments.
  • Ability to effectively relate to customers of all backgrounds and to focus on customer enthusiasm.
  • Knowledge of company products (prices, models, series, options, warranties, vehicle maintenance, colors, standard equipment, specifications).
  • Daily follow-up calls to current and prospective customers. Minimum of 20/day or 100/week.
  • Network and ask for referrals.
  • Ability to counsel customers (regarding their likes, dislikes, needs).
  • Utilize CRM system by inputting detailed notes and follow-up tasks to develop and maintain customer database.
  • Must have polished communication skills with customers, including the ability to present the dealership's products and to pinpoint customers' needs by interviewing and questioning.
  • Must calculate cost allowances, fees, taxes, and down payments to arrive at the price of a vehicle.
  • Must work with the Sales Manager in completing each sales contract to meet customer's needs.
  • Capable of addressing customer hesitation and resistance.
  • Actively and regularly engaged on social media platforms, posting pictures and creating and sharing videos to target markets with relatable and pertinent information.
  • Stay up-to-date on customer trends and automotive products.
  • In conjunction with the Sales Manager, determine personal sales goals and the methods by which those goals will be met, which afford a structured method of building a clientele and achieving success.
  • Work systematically not only in the sales process but also in the process of handling the many administrative requirements of the position (e.g., paperwork, plans, reports, and the maintenance of a prospect and owner follow-up system).
  • Continual learning and training on new approaches to sales, new information regarding products, new administrative efficiencies, and customers.
  • Prospect customers from Service Department, iLeads and assigned lists to help build sales funnel.

What you'll need

Qualifications

  • Knowledge of and adherence to established sales processes and procedures.
  • Experience in sales and customer service.
  • Knowledge of company products (prices, models, series, options, warranties, vehicle maintenance, colors, standard equipment, specifications).
  • Customer Service.
  • Customer Relations.
  • Computer knowledge. 
  • Strong work ethic.
  • Excellent interpersonal, telephone and communication skills.
  • Possess a valid NL Driver's License and has maintained a clean driving record. 

We're looking for

Core Skills

Communication Skills Efficiency Organizational Skills Customer Experience Customer Service

Look for yourself

Photo Gallery

A little bit about us

Hickman Automotive Group

What does it mean to work at Hickman Automotive Group? Well, we are a 4th generation family-owned and operated business that has been leading the province's automotive industry for 110 years. We believe that Family Drives Everything in our company, so our 400+ employees are all valued and treated like family. Our goal is to go above and beyond to exceed the expectations of our customers and employees! We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence.

Are you interested?

Work With Us

If you want a career that offers a competitive compensation and benefits package in a positive and enthusiastic work environment, submit your cover letter and resume, on or before February 4, 2022.

Hickman Automotive Group is committed to employment equity and welcomes applications from all qualified candidates.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.