Dash Social

Reporting to the Senior Revenue Operations Manager, the Revenue Operations Coordinator will maintain the integrity and cleanliness of the data in our CRM to support our reps' ability to sell and support our customers. This person will be primarily focused on maintaining data syncs between the CRM and any integrated tools and data integrity within the CRM. They will also support our Customer Success team processes and reporting. This includes, but is not limited to:

CRM Hygiene and Data Integrity

• Track key deal data throughout our sales process. Ensure it is accurate and up to date.
• Maintain CRM data validation and hygiene.
• Maintaining accurate data sync between CRM and integrated technologies.

Customer Success Support

• Provide regular reports on Customer Success team key performance indicators across the Onboarding, Solutions, and Customer Experience teams.
• Create and maintain visibility on team processes. Work with team leaders to close gaps and maintain team performance.
• Support the Executive Director of Customer Success and relevant Customer Success Leadership on request.
• Other projects as required.

Desired Skills and Experience

You have a passion for operations and enjoy working through complex problems. You are looking to gain experience in CRM and database software programs and seek opportunities to build up business acumen for a SaaS company.

• 1-3 years of relevant experience
• Strong knowledge and experience in Excel or Google Sheets
• CRM experience is an asset
• Strong Attention to detail and follow-through
• You're adaptable and can work in a fast-paced environment
• You need to love to problem-solve and get into the data
• Ability to work independently and take initiative
• Communication and leadership skills demonstrated through leadership positions in community, school, or other programs

Don't meet every qualification? Research shows that equity-deserving groups like women and people of colour are 20% less likely to apply to jobs unless they are 100% qualified. Dash Social is committed to diversity, equity, and inclusion by representing the diverse communities we serve. Our culture values differences and ensures that every current and prospective team member has equitable access to opportunities to succeed. If you are interested and excited about this role but your qualifications don't match up perfectly, we encourage you to still apply. You may be the best candidate for this role.

The only tool you need to outsmart social 📈

Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Social enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social, visit dashsocial.com.

At Dash Social, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.

At Dash Social, we strive to build great solutions that solve real problems for marketers and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, collaboration and support among the team is what propels us forward.

Dash Social would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the company's long-term success. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product and work environment.

Dash Social's hiring practices and company culture does not condone discrimination based on race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Employee Benefits

At Dash Social, our team is our competitive advantage. We are committed to supporting one another and work hard to ensure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:

• Vacation, personal days and sick time
• RRSP/401k matching
• Annual mental health benefit
• Quarterly wellness benefit
• Donation matching program
• Parental leave top-up plan
• Work-from-home benefit
• Flexible working hours and location
• Departmental and team-wide bonding activities