University of New Brunswick

Closing Date: October 21st, 2024 at 4:00 PM

RESIDENCE - STUDENT AFFAIRS AND SERVICES
The primary purpose of Student Affairs and Services (SAS) is to support students through a wide range of programs and services that enhance and contribute to the student experience and the learning environment. Residence, a division within SAS, contributes to the creation of a campus environment that supports student success and student engagement in both academic pursuits and co-curricular life.

WHAT WE OFFER

Full-time | Continuing | Fredericton | On-Campus

Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week

Salary Range: $21.34- $25.28 per hour

YOUR FOCUS

Reporting to the Manager, Residence Administration, the Residence Receptionist PL3 is act as the initial point of contact for internal and external clients and is responsible for all front desk services for both traditional residences, Magee apartments, and UNB owned internal apartments.

• Greet, respond to and provide service to students, the public and other UNB community requests and inquiries by telephone, email, Teams and at the reception desk.
• Receive and respond to departmental voice mail messages and email; communicate pertinent information via email or voice mail to staff, students and the public.
• Relay information to local, national and international students regarding residence, room numbers, move-in details, Residence policies and other general inquiries pertaining to the upcoming academic year.
• Provide administrative support for Residence staff - photocopying for department staff, sending/ distributing incoming and outgoing emails or other communications for staff and students.
• Support residence staff to handle work overflow.
• Maintain a professional, clean and tidy front of office for reception of UNB, staff, students, public and conference services guests.
• Maintain current information systems for post and current students such as Colleague, Transact and E RezLife.
• Process large volumes of both incoming and outgoing mail including recording details of incoming parcels, priority post, express post mail, courier and special deliveries. sorting and distributing both office, staff and residence mail received, redirecting mail to correct box numbers for students, returning mail to sender in case student no longer is a resident.
• Monitor and assist with the quality, regular updating, and improvement of residence life communication materials (website, annual informational emails etc.).
• Assist with spring and/or summer Orientation (SOAR) events, typically held on Saturdays.
• Assist with Residence check in/move-in days each term.
• Act as back up for all residence facilities work orders, key issues, room assignment/room move issues, etc.
• Assist with recruiting/interviewing and hiring student front desk part time staff.
• Other duties as assigned.

WHAT YOU BRING

• High school diploma
• A minimum of three (3) years experience in a customer service and administrative position.
• An equivalent combination of education and experience will be considered.

Additional Strengths

• Knowledge of UNB and the Residence Department will be considered an asset.
• Knowledge or the NB Tenancy Act and standards will be considered an asset.
• Experience with software such as Transact, E Res Life, and Colleague will be considered an asset.
• Client Service focus with the ability to cater to a wide range of requests with a friendly, helpful and professional manner.
• Ability to work with conflicting priorities under high pressure while maintaining customer service level.
• Excellent administrative and organizational skills with the ability to multi-task and perform tasks in an accurate, efficient and timely manner.
• Proficiency in Microsoft office (365).