Discover
The Opportunity
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and Wellness. As well, EMC operates TeleHealth 811 Mental Health and Addictions for Nova Scotia and Prince Edward Island for the Department of Health.
EMC delivers a high-quality pre-hospital care program and Telehealth service to Nova Scotians each and every day. We achieve this through the more than 1,400 employees who work with us including highly-trained paramedics, nurses, medical communication officers and support staff.
As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a healthy, safe and respectful workplace.
Reporting to the System Support Manager; the Receptionist provides frontline customer service. It is essential to the success of this role to be professional and courteous when dealing with internal and external clients. In addition, the Receptionist is responsible for maintaining vendor relationships that are assigned by the Supervisor and they are the liaison between EMC and the assigned vendors.
What you'll do
Responsibilities
- Efficiently maintains large call volumes and directs calls to the appropriate individuals.
- Greet visitors in a pleasant, courteous and professional manner.
- Demonstrate excellent communication skills, especially dealing with issues of a sensitive or difficult nature.
- Date, sort and distribute incoming mail, faxes and other correspondence as well as outgoing mail including courier packages.
- Operate postage meter and accurately maintain a daily log of postage amount usage.
- Orders and maintains stationery, office supplies, etc., following the EMC purchasing guidelines.
- Demonstrates effective listening skills and the ability to follow instructions.
- Demonstrates excellent organization and time management skills to adequately prioritize workload. Able to work well under pressure, often under strict time deadlines.
- Perform other clerical and departmental duties as required
- Responsible for the daily routine maintenance of the lunch room which includes light cleaning, stocking supplies, general tidying-up etc.
What you'll need
Qualifications
- Minimum Grade 12 and one-year business college course and one year related experience or equivalent combination of education and experience.
- Requires extensive knowledge of the policies, structure and functions of internal administrative systems and practices applicable to private industry.
- Superior diplomacy, communication and interpersonal skills
- Self-starter that can work independently, but also be a strong team player
- Proficient in Microsoft Word, Excel and Outlook
- Knowledge of general purchasing policies and procedures is an asset.
A little bit about us
Emergency Medical Care Inc. (EMC)
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness.
Are you interested?
Work With Us
Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.