Events East

THE ORGANIZATION:

At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Boc Office. Our facilities and the events we attract are platforms for prosperity. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and connections between Nova Scotia and the world.

The Scotiabank Centre, managed by Events East Group, is the largest multipurpose facility in Atlantic Canada, serving as the region's premier venue for major entertainment and sporting events and the nucleus of major event activity in Nova Scotia. Having hosted the world's top performers, homegrown talent, best in class athletes and many performers in between, Scotiabank Centre has been a source for community vibrancy and pride for over 35 years. With a seating capacity of more than 10,000 and the versatility to accommodate a range of events, Scotiabank Centre hosts close to 500,000 attendees each year and is home to the Halifax Mooseheads, Halifax Thunderbirds Lacrosse and the Royal Nova Scotia International Tattoo.

THE POSITION:

Events East Group is now inviting applications for the position of Premium Seating Associate with our Guest Experience team.

Reporting to the Guest Experience Manager, the Premium Seating Associates are responsible for delivering a seamless premium experience to our Box and Suite owners as well as our Club Level ticket holders at the Scotiabank Centre.

The Premium Seating Team is the first point of contact as our guests enter Premium Seating. The Premium Seating Associate is an empowered and engaged ambassador that provides intuitive and elevated service by continuously observing, speaking to, and learning from our guests and adapting their experience. The Premium Seating Associate responds to event related inquiries and requests in a timely and professional manner while providing wayfinding to guests and the public within the building. This team of associates also monitors compliance with current venue policies and monitors guest activity for safety and soft security considerations, escalating as appropriate.

THE KEY RESPONSIBILITIES:

• Develop and maintain strong guest relationships with Box, Suite, and Club Seat members.
• Provide warm, anticipatory service with a personalized and curated guest experience.
• Manage and operate public entrances and exits, including screening functions of the Premium Seating area by greeting, directing, and announcing clients, guests, and visitors in a friendly and engaging manner.
• Assist visitors and guests in wayfinding; support movement of guests during events as required.
• Communicate with Event Operations teams (event management, security and building services to ensure the safe and successful delivery of events.
• Ensure that the Premium Seating area remains clean, tidy, and free of obstacles.
• Understand Events East Emergency Procedures, evacuation procedures, and help during emergency responses where necessary.

THE PROFESSIONAL REQUIREMENTS:

• Ability to communicate clearly in English
• Ability to operate basic technology (use of computer, cell phone, radio, etc.)
• 2 years of customer service experience.
• High level of understanding and comfort serving a diverse range of clients, guests, patrons, and staff.
• Knowledge of the tourism and hospitality sector of Halifax, its shops, restaurants, events and attractions are considered an asset.

THE PHYSICAL REQUIREMENTS:

• Long periods standing, ascending, and descending stairs.
• Ability to move throughout the facility, sometimes quickly.
• Ability to work in a fast-paced environment with variable conditions including loud noise, heights, and dark/dim lighting.
• Must be available to work long shifts 10 - 12 hours, including evenings, weekends, and holidays.

Events East is committed to a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. We encourage applications from qualified African Nova Scotians, racially visible persons, women in non-traditional positions, persons with disabilities, Indigenous persons and persons from the 2SLGBTQIA+ community. We encourage applicants to self-identify.

During the recruitment process, applicants have the right to request accommodation. Any applicant invited to participate in testing or an interview and who requires accommodation should discuss their needs, in confidence, with the Recruiter when selected.

APPLICATION DEADLINE: Applications will be reviewed as they are received until the position is filled.

TO APPLY: Please submit a resume via Career Beacon.

We thank all applicants for their interest, however only those selected for interview will be contacted.

For further information, please visit our website at www.eventseast.com