The Opportunity

St. John's, NL
Customer Service
Full-time - Permanent
$49,800 - $69,700 / year

Some would say we're in the pension business. We like to say we're in the people business. One that focuses on creating an inclusive and diverse culture for everyone who comes through our doors. One that puts our 55,000 members at the heart of everything we do because they deserve nothing less than a secure, stable future to build upon. One that can include YOU.

Who we are:

Provident10 is the largest pension plan in Newfoundland and Labrador and one of the largest pension plans in Atlantic Canada - representing 1 in 9 Newfoundlanders and Labradorians. Our team proudly oversees the pension administration and investment management of the $10 billion Public Service Pension Plan Fund.

Modern. Focused. People Centric. The foundation for our vision.

For us that means creating a seamless experience for members and a positive culture for our employees; ensuring the organization remains efficient and agile, as we continue to make smart investments for growth - all while embracing technology and ensuring a consistent experience for our members.

What it's like to work at Provident10

We're proud to have been named one of Atlantic Canada's Top Employers in 2023, for the second year in a row! We earned the designation by focusing on elevating the employee experience and making Provident10 a great place to work.

We're committed to offering a total rewards program to employees, including:

  • Membership in a defined benefit pension plan with employer matched contributions. Vested members of the Public Service Pension Plan can rest assured knowing that they will receive a predictable retirement income for life, without having to worry if their benefits will run out or be terminated.
  • Comprehensive health and dental plan, including new initiatives driven by a health & wellness committee, like in-house vaccination clinics and mental health support programs.
  • Learning and development program focused on supporting employees in reaching their career goals.
  • Maternity leave top-up program for new and expecting parents.
  • Performance management program with the potential for annual salary increases and a short-term incentive.
  • Progressive annual leave program with a minimum of 15 paid days.

The Opportunity

We are inviting applications from individuals who have expertise in client care and service excellence, for an opportunity as a Pension Operations Analyst. With direction from the Pension Supervisor, the Pension Operations Analyst responds to standard pension administration enquiries and transactions.

Your key activities will include:

  • Processing and completing transaction activities in accordance with established service standards, procedures, and policies.
  • Providing research, analysis, interpretation, and recommendations on a variety of cases.
  • Ensuring consistency of application, validity and financial accuracy of related documentation.
  • Responding to enquiries and requests from employers and plan members, former members, and retired members.
  • Peer reviewing and verifying standard, usual cases processed.
  • Supporting system updates and identifying opportunities to streamline processes by making improvements to pension administration.

What you'll bring to the role:

  • The completion of a college or university related program, supplemented by 3 years of pension administration experience. Equivalencies will be considered.
  • Strong interpersonal skills and client care excellence to meet established service levels, prioritize urgent work and communicate with plan members, employers and other key stakeholders with sensitivity and tact.
  • Completion of a benefits designation such as CEBS or GBA is considered an asset.

Salary Range: $49,800 - $69,700

Application Deadline: November 26, 2023

Provident10 is an Equal Opportunity Employer that welcomes and celebrates the differences that every individual brings. While only those individuals selected for an interview will be contacted, we extend our appreciation to all applicants for your interest.

We're looking for

Core Skills

Close Attention to Detail Customer Service Highly-organized Pension Administration Strong interpersonal and communication skills

A little bit about us


Financial management and future planning is evolving, and Newfoundland and Labrador has changed with it. In December 2014, the Government of Newfoundland and Labrador (GNL) and the five largest unions in the province announced a Joint Sponsorship Agreement to create an independent pension entity, Provident10. We deliver plan administration services and oversee management of the $10 billion Public Service Pension Plan (the Plan) investment portfolio. We are proud to govern the largest pension plan in the province with over 55,000 members. Learn more about the Plan, our investment strategy, and working with us here.