Discover

The Opportunity

St. John's, NL
Customer Service
Entry Level
Other

Introducing Provident10

Provident¹⁰ delivers plan administration services and oversees management of the $10 billion Public Service Pension Plan investment portfolio. We are proud to govern the largest pension plan in the province with 55,000 members and pensioners. We are building a new and truly best-in-class organization through recruiting talented people who share our vision. Our commitment is to deliver exceptional member services and a sophisticated investment strategy.

What you'll do

Responsibilities

Pension Administrator

Permanent and Temporary Positions Available

St. John's, NL

We are inviting applications from individuals who have an orientation towards client care and service excellence for the temporary role of Pension Administrator. The Pension Administrator is the front-line contact responsible for providing excellent, complete, and accurate service to plan members by processing various types of pension related transactions.

Your key activities will include:

  • Updating data changes to the pension administration system.
  • Processing plan member banking, tax, and address updates.
  • Facilitating and monitoring enrolment information of new members.
  • Receiving and responding to plan enquiries and requests from employers and plan members, former members, and retired members.
  • Ensuring accurate and timely processing of all types of communication into the workflow system.
  • Liaising with pension team experts to respond to complex inquiries.
  • Following quality processes and supporting audit activities.
  • Participating in the distribution process for member statements.
  • Tracking post transaction experience surveys.
  • Providing occasional break and lunch coverage for the receptionist.

What you'll need

Qualifications

Your professional profile consists of the completion of a college or university related program, supplemented by 1-3 years of relevant experience. Progression or completion of a benefits designation such as CEBS or GBA is an asset. You have strong interpersonal skills and client care excellence to meet established service levels, prioritize urgent work and communicate with plan members, employers and other key stakeholders with sensitivity and tact.

Application Deadline: March 1st, 2020

While only those individuals selected for an interview will be contacted, we extend our appreciation to all applicants for your interest. Provident10 is an Equal Opportunity Employer.

We're looking for

Core Skills

Interpersonal communication skills Highly-organized Administraion Excellent customer service skills

A little bit about us

Provident10

Financial management and future planning is evolving, and Newfoundland and Labrador has changed with it. In December 2014, the Government of Newfoundland and Labrador (GNL) and the five largest unions in the province announced a Joint Sponsorship Agreement to create an independent pension entity, Provident10. We deliver plan administration services and oversee management of the $10 billion Public Service Pension Plan (the Plan) investment portfolio. We are proud to govern the largest pension plan in the province with over 55,000 members. Learn more about the Plan, our investment strategy, and working with us here.