Discover

The Opportunity

Saint John, NB
Customer Service
Entry Level
Part-time - Permanent

When you are considering a new career opportunity, I am sure you are trying to find the right fit for you. Well, if you want to be with the best then you want to be with CAA Atlantic. CAA has been identified as the most trusted brand in Canada for four out of the last five years. Our Members, partners and employees trust us, and you should too!

We are currently seeking several part-time Member Service Representatives to join our Roadside Assistance Contact Centre in Saint John. We are open 7 day a week, 365 days a year with working hours from 6am to 11pm AST. These positions will be for 15-25 hours a week and shifts available:

1) Monday - Friday 9-2 (25 hours)

2) evenings and weekends (20 hours)

3) Combo of Monday-Fri & evenings and weekends. 

We seek a stable, customer focused individual looking to provide excellent service to our CAA Members requiring Roadside Assistance in Atlantic Canada.

What you'll do

Responsibilities

What does a day look like?

  • Answer inbound requests and call back requests for Roadside Assistance.
  • Dispatch calls to the service provider
  • Work as part of a shift rotation
  • Answer general Membership inquiries.
  • Clerical paperwork
  • Other duties as required

What you'll need

Qualifications

This is the perfect opportunity for you if you:

  • Are committed to customer service and working in a team environment
  • Have strong communication and interpersonal skills
  • Have listening and problem-solving skills with high attention to detail
  • Have relevant customer service experience
  • Working knowledge of computer applications and typing skills
  • Ability to work under pressure
  • Comfortable with repetitive routines
  • Competency using Google Maps
  • High school diploma or equivalent
  • bilingual (English/French). Candidates fluent in English only will be considered

We're looking for

Core Skills

Attention to detail Customer Service Google Maps Interpersonal and Communication

Look for yourself

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A little bit about us

CAA Atlantic

Based in Atlantic Canada, CAA Atlantic has more than doubled in size in the past 10 years and now serves more than 285,000 Members in all 4 Atlantic Provinces. We are part of the CAA Federation and with over six million Members, CAA is one of the largest and most trusted & respected consumer-based organizations in Canada.

Why Work With Us:

  • Challenging work with an amazing team 
  • Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more) 
  • A competitive compensation package 
  • Generous paid time off based on professional experience
  • Paid volunteering
  • Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
  • Health and Safety of employees is the number one priority 
  • Complimentary Premier CAA Membership 
  • An in-house gym facility and/or corporate gym rate and partial reimbursement 
  • An innovative and dynamic work environment 
  • Ongoing learning and development opportunities

Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.

Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our Members

Our Core Values

  • WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
  • WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.
  • WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions. 
  • WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.

Diversity and inclusion at CAA Atlantic

As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.

Accommodation

Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.

Are you interested?

Work With Us

We offer:

  • Competitive compensation package with a premium for bilingualism (French/English) plus additional pay for stat holidays worked.
  • Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
  • Store discounts (insurance, travel,)
  • Complimentary Premier Membership
  • Working with incredible team members and our CAA members
  • Working with an organization that prioritizes your safety
  • Paid training
  • Free Parking
  • Clean, professional environment