This position is based at our facility in Hackett's Cove; there may be the opportunity for hybrid working.
The successful candidate can look forward to a variety of challenges that may include:
Assisting with customer telephone calls, prioritizing, documenting, directing queries, providing quotes on parts and processing payments;
Working closely with the customer service team to ensure all calls and resolutions are logged;
Updating and manipulating databases;
Other ad hoc administrative duties as required, which may include backup to other team members - travel, training organization, general customer liaison, report writing, telephone, accounts receivable, orders.
What you'll need
Applicants should have strong, proven, administrative skills, as well as:
Excellent organizational and administrative skills;
Excellent written and verbal communication skills;
Ability to work well to deadlines;
Ability to work overtime when required;
Ability to learn quickly, and adapt to changing deadlines;
Computer literacy, with particular experience using databases;
Proven organizational skills;
Prior experience working with customers on the telephone would be an asset;
Prior experience in an administrative capacity;
The ability to work well with others and operate effectively in a team environment, as well as working independently.
We're looking for
A little bit about us
Nautel is an award-winning company founded and headquartered in Nova Scotia. Nautel has earned an international reputation as a world leader in the design and manufacture of highly specialized large scale communications equipment. Nautel is home to over 225 employees spread across 4 locations and spanning three countries. At Nautel, we feel fortunate to be leaders in an industry that serves billions of people worldwide by supporting the delivery of critical news and information to those who need it. We believe that new ideas and fostering an innovative culture is fundamental to our success, and we encourage our people to embrace these same principles. Nautel is a cutting-edge company where employees work within a team-based environment, and the effort of every team member is integral to our success.
We understand that there is no such thing as a perfect candidate, and you do not need to have 100% of the listed requirements in order to apply. You do need to feel energized by the opportunity and want to work as part of our team and operate demonstrating the behaviours below.
At Nautel, we are people who: Work as part of a team, Are accountable for our actions, Operate with integrity, Understand the customers' view, Challenge the status quo and embrace change, Communicate effectively, Operate with safety as a priority.
Nautel values diversity; we are committed to creating and maintaining a diverse, equitable, inclusive and collaborative workplace.
If you require accommodation during the recruitment process, please advise us.
Background checks will be undertaken for all roles.
Are you interested?
Work With Us
If this looks like a role where you can utlise and develop your skills, we look forward to hearing from you.
The ability to pass criminal and credit checks is a requirement of this role.