This is a supervisory position ("management level capacity") responsible to manage staff and systems to meet the performance requirements of the ambulance service in the Communications Centre. Major operational and human resource components of this position include establishing service direction, building staff capabilities, and implementing changes to improve service levels. Assessing and improving overall service area performance is expected - both current and long-term to meet company objectives. The fundamental supervisory skills required include: demonstrated leadership, planning, organizing, directing and motivating staff. The overall general role of this position is to direct and control the workforce in a positive manner.
This supervisory position will take direction from and act in conjunction with the Manager Medical Communications Center. In a capacity covering a broad range of duties, the mission will be to keep the overall operational status of the Medical Communications Centre fully functional while engaging and supporting the frontline staff. The incumbent positively communicates company philosophy and policy so that there is shared realization of the company's goals in the operational area.
As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.
What you'll do
Duties and Responsibilities:
The position entails, but is not limited to the following:
- Oversee clinical oversight in absence of Clinical Support Paramedic
- Oversee daily operations within the Medical Communications Centre
- Ensure the Regional Watch Commander is apprised of incidents that have operational impacts, positively or adversely
- Mediate issues with external agencies (Police, Fire, PSAPS)
- Mediate issues with hospitals and long term care facilities
- Mitigate safety issues
- Interact daily interactions with regional Watch Commanders
- Oversee daily transfer flow
- Oversee SSP status
- Coordinate long haul requirements for following day in absence of Transfer Coordinator
- Manage MCC staffing issues outside of Scheduling department hours
- Oversee emergency situations (Evacuations, Storm protocol, MCIs)
- Troubleshoot minor technical issues
- Troubleshoot and problem solving for day to day issues
- Assist with call auditing as required
- Augment staffing complement as required
- Provide Staff Development for Communications Officers and Transfer Administrators, in conjunction with Performance & Development department
- Provide mentoring and training for Senior Communications Officers
- Support the Communications Centre succession planning initiatives
- Interact daily with Communications Officers and Transfer Administrators
- Ongoing performance management for Communications Officers and Transfer Administrators
- Conduct biannual Performance Appraisals with Communications Officers and Transfer administrators
- Meet with assigned staff for scheduled touchpoints
- Support the Communications Centre Recruitment and Retention strategy
- Conflict resolution
What you'll need
QUALIFICATIONS AND REQUIREMENTS:
Education / Experience:
- Five (5) years' experience working as a Medical Communications Officer.
- Three (3) years' or more in a progressively responsible leadership position.
- Formal business training and/or university diploma or degree is an asset.
- Approved paramedic training program and ALS provider either ICP or ACP level will be given preference.
- Possess and maintain certification as an Emergency Medical Dispatcher through the International Academy of Emergency Medical Dispatch or other agency approved by Emergency Health Services Nova Scotia.
- Maintenance of self-certification as Paramedic with Nova Scotia College of Paramedics and EMD-Q with International Academy of Emergency Dispatch.
- Knowledge and/or expertise in EMS management, information technology, finance, and human resources.
- Licensed to work in Nova Scotia as a paramedic and a valid Nova Scotia Motor Vehicle Class 4 driver's license is required.
Knowledge & Skills:
- Able to exercise independent judgment and problem solve with discretion.
- Solid managerial/supervisory experience and Effective written, oral, and presentation skills.
- Displays an overall aptitude for negotiation and dispute resolution skills: leads team members by example and practices good time management.
- Exercises a significant degree of discretion in the decision making process.
The employee will spend various periods of sitting, standing, walking, crouching, lifting, and / or carrying light objects. Required to maintain one position for possible long periods of time, such as sitting at meetings, or at a desk setting. Employee will be reading data or inputting data, report writing, operating computers and talking on the telephone. Use and exposure to general office equipment such as fax, photocopier, printer, and personal computer. Exposure to constant low to moderate noise levels.
We're looking for
A little bit about us
Emergency Medical Care Inc. (EMC)
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness.
Are you interested?
Work With Us
Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.
Emergency Medical Care falls under the Nova Scotia provincial protocol for mandatory COVID-19 Vaccination. In accordance with this mandate, subject to any approved accommodation, all new employees hired or existing employees (applying for new positions), will be required to be fully vaccinated against COVID-19. For clarity, "fully vaccinated" means 14 days or more after receiving the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.
If you are interested in this position and would like to be a part of a high-performing organization, please submit your cover letter and resume. Posting will stay open until position is filled.
We thank all applicants for applying, however only those selected for an interview will be contacted.