Discover

The Opportunity

Halifax, NS
Healthcare
Experienced
Temporary

Locations: Bridgewater, Kentville, HRM

12 Month Term - Part-time and Casual (6 Part-Time and 3 Casual Positions) 

This is a bargaining unit position initially restricted to current IUOE employees.

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and Wellness. As well, EMC operates TeleHealth 811 Mental Health and Addictions for Nova Scotia and Prince Edward Island for the Department of Health. 

EMC delivers a high-quality pre-hospital care program and Telehealth service to Nova Scotians each and every day. We achieve this through the more than 1,400 employees who work with us including highly-trained paramedics, nurses, medical communication officers and support staff.

As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a healthy, safe and respectful workplace.

Reporting to the Regional Support Supervisor, the Medical Transport Service Operator is responsible for the safe operation of the EHS Medical Transport Vehicle and those clients requiring, and eligible for, transport utilizing this resource for medical related services within EHS. This is a non-clinical position however will be responsible for providing first aid services should the situation arise. Operators must constantly monitor their passengers and other drivers, and exercise a great deal of tact, diplomacy and customer service. Operators may deal with heavy traffic and congested streets. Operators must be alert and manage their personal well-being as they can drive for long periods of time, operate during peak periods and must cope with adverse weather, construction and traffic conditions.

Duties and Responsibilities:

Responsibilities include, but are not limited to, the following:

  • Safe and prudent operation of EHS Medical Transport vehicle and any system or company resource.
  • Support and assistance for clients embarking and debarking vehicle.
  • Operate all system and company vehicles in accordance with Nova Scotia laws as well as all applicable Policies and Procedures and Safe Work Practices of EMC and EHS.
  • Complete all work-related documentation required by management within required periods.
  • Maintain on-going cleanliness of vehicle, station, and/or premises during scheduled shift.
  • Check and visually inspect vehicle daily and for pre-trip awareness.
  • Provide excellent customer service when interacting with internal and external clients, family members, other emergency services, colleagues and with the public.
  • Operate communications equipment and interact with the Medical Communication Centre.
  • Operate vehicle and practice defensive driving techniques while following traffic laws at all times.
  • Assess and monitor vehicle operating conditions, and report issues.
  • High level of professionalism and adherence to privacy and confidentiality standards and policies.

QUALIFICATIONS AND REQUIREMENTS:

Education and Experience:

  • Minimum of four (4) years' related experience.
  • A valid Nova Scotia class 4 driver's license with a safe driving record. Additional courses centering around driver education an asset.
  • Current First Aid qualification including AED or willing to complete training prior to start.

Knowledge and Skills: 

  • Excellent customer service and communication skills.
  • Ability to conduct yourself in safe and prudent manner at all times.
  • Use good judgement, decision making, and problem solving when managing daily developments.
  • Strong interpersonal skills to build good working relationships with internal and external partners to achieve common goals
  • Have a positive attitude, excellent time management, task planning and prioritization skills
  • Ability to handle confidentiality and sensitive issues with tact and discretion
  • Demonstrated ability to work independently and with others to achieve company goals

The hourly rate for this position is currently under review and will be confirmed during the selection process.

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

If you are interested in this positon and would like to be a part of a high performing organization, please submit your cover letter and resume and location applying to online by December 9, 2020.

Candidates selected for an interview will be contacted.

A little bit about us

Emergency Medical Care Inc. (EMC)

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness.