Atlantic Lottery (AL) is seeking a Manager of Business Process Management (BPM). Location is flexible within Atlantic Canada with occasional travel to Moncton, NB.
Reporting to the Director of BPM & Financial Systems, the Manager of Business Process Management is responsible for the development and continued evolution of the enterprise Business Process Management (BPM) program to align with program vision and objectives.
You will manage the day-to-day operation of the BPM program by defining, maintaining, and managing the standards and guidelines, quality assurance controls, and tools and technology; designing and delivering training and development plans; and measuring and reporting program progress and success against key performance metrics. You will also assess, prioritize, and manage the delivery of business process improvement projects across the organization, managing resources and project execution in accordance with BPM standards and process improvement methodologies.
What you'll do
Initiative Management: Plan and manage the pipeline of projects and associated resourcing; define and manage prioritization criteria and conduct value assessments; identify organizational needs and high-value BPM opportunities.
BPM Project Delivery: Plan, schedule, and manage the delivery of BPM projects in accordance with BPM standards; identify resource requirements and secure resources (internal/external); align resource skills with project roles and level of complexity; manage project activities to ensure adherence to budget, schedule, and key objectives; define success measures and report on performance.
Enterprise Relationship Management: Define interaction models and facilitate interactions with internal stakeholders to drive BPM awareness and support across the organization.
Change Management: Collaborate with Enterprise Change Manage team to develop change management plans, measure organizational risk and change readiness, and drive program adoption; integrate change management principles into BPM projects and initiatives.
Training: Design BPM training and development programs to suit various roles; deliver BPM trainings and educational initiatives; track employee participation and skill levels.
Best Practices & Guidelines: Develop and maintain BPM methodologies, tools, templates, and best practices for modeling, analyzing, and optimizing end-to-end business processes; define and manage standards and metrics for BPM delivery.
Program Management & Measurement: manage day-to-day BPM operations; evolve capabilities and service offerings in alignment with BPM strategy and roadmap; establish, track, and report against program metrics and KPIs.
Quality Control: Institute and apply quality control tools to maintain consistency and conformity across the process library.
Technology & Tools Management: Conduct evaluations and provide recommendations to optimize and evolve the BPM technical ecosystem; assess and coordinate updates to technical infrastructure; manage relationship with third-party BPM software providers.
What you'll need
Education and Experience:
- Bachelor's or master's degree in a related field such as Computer Science, Engineering, or Business Administration.
- 5+ years of experience with program management, driving enterprise-wide transformation initiatives and championing change in an organization.
- 3+ years of experience assessing and designing business architecture, technical implementations, and developing and running business process training programs.
- Experience designing and maintaining process performance management models and frameworks.
- Excellence in business processes domain, modeling and architecture, guiding principles, standards and best practices, documentation, analysis, technology and tools.
- Strong knowledge of Business Process Model and Notation (BPMN) standards.
- Must be 19 years of age or older to apply.
- A persuasive leader that can inspire, motivate, and guide others toward shared goals through trust, effective communication, empathy, and relationship-building.
- Superior organization and planning skills, ability to deliver multiple projects, developing program roadmaps and plans, while tracking and escalating risks and issues.
- Ability to manage and run business process initiatives and services (e.g. intake and run process modelling and process improvement initiatives).
- Excellent facilitation skills, capable of driving collaborative discussions and eliciting salient details with business and technical stakeholders.
- Strong verbal, presentation, and written communication skills.
- Lean or Process Improvement Designations.
- Extended health coverage that includes medical, dental, and vision.
- Basic life insurance and disability.
- Defined Benefit Pension Plan.
- Four weeks of vacation annually (pro-rated) plus one week of management leave (pro-rated). Plus, we have vacation purchasing program and 13 paid statutory holidays.
- Flexible Workplace Arrangements
- Wellness Support: Wellness programs focused on physical and nutritional health (and more), 3 paid personal care days and a 24/7 Employee & Family Assistance Program.
- Three personal leave days per year.
- Two volunteer days per year.
- Career advancement opportunities.
Recruitment Process: The last couple of years has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. All interviews are conducted in English, our working language, unless otherwise stated.
Internal Employees: Internal Employees interested in this opportunity must be in "good standing," which includes meeting expectations on their last performance review. Performance improvement plans, disciplinary action, attendance, mandatory training, and other performance related items will also be taken into consideration when determining the applicant's "good standing" status.
A little bit about us
Our players have been having fun and "dreaming big" since 1976 when Atlantic Lottery started offering lottery games on behalf of the governments of Nova Scotia, New Brunswick, Newfoundland and Labrador and Prince Edward Island. The game options have grown and changed over the years and so has our workforce! Today's Atlantic Lottery has more than 600 employees, who are the heart and soul of our business. We offer everything from dare-to-dream draw games to online bingo; breakopen tickets to sports wagering; and games in social settings and on the internet. With games come winners - big and small wins every day - but the best thing about lottery games is that when you choose to play with us, everyone benefits. 100% of our profits go back into our communities. That feels good! #ProudToBeAL
We are proud, gritty, community-minded, and punch above our weight. Being Atlantic Canadian means that we work hard and we know how to have fun. It also means that we genuinely care for each other as co-workers, neighbours, and friends.
Your best life is waiting in Atlantic Canada. At Atlantic Lottery, we have many roles that allow you to work from any of our four Atlantic provinces. Explore living East:
Are you interested?
Work With Us
We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please note that the successful candidate will be subject to reference and criminal/educational background checks prior to employment.