Dash Hudson

Reporting to Customer Success Management, your work is entirely dedicated to supporting the Strategic Account Manager team in the retention and expansion of Dash Hudson's most important accounts.

• Provide thorough training sessions as needed to various members of the brand teams
• Set up, and remove accounts via the Dash Hudson Admin Panel Key Account admin, projects, and day to day tasks
• Provide platform support
• Investigate and resolve bug inquiries with the help of our product and development departments
• Lead Key Account users through troubleshooting steps
• Build presentations and reports that showcase brand performance and thought leadership
• Monitor account health and platform usage
• Assist in strategic platform adoption
• Run quarterly admin panel audits
• Supporting Strategic Account Managers on activities relating to expansion and retention

About You

Conversation comes easy to you. You love getting to the root of the problem to find solutions and have great satisfaction in building long-term relationships with clients. You're hyper-organized and can self-direct as needed. Always a team player, you love helping those around you and like to take on new tasks.

What You'll Need

• 1 to 2 years relevant experience in client-facing roles.
• A degree in business, finance, or accounting is preferred.

What We're Looking For

• Must be proactive. You need to LOVE networking, the hustle, and winning.
• Must possess analytical, presentation, and organizational skills.
• Being able to think strategically and collaborate between teams.
• Be comfortable moving seamlessly between client-facing duties and report-building
• Ready to be constantly learning. Our platform is constantly evolving as does our offering to our Key Accounts.

The only tool you need to outsmart social 📈

Dash Hudson is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Hudson enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Hudson is empowering brands to outsmart social, visit dashhudson.com.

At Dash Hudson, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.

At Dash Hudson, we strive to build great solutions that solve real problems for marketers, and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, we believe that collaboration and support among the team is what propels us forward.

Dash Hudson would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the long-term success of the company. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product, and work environment.

Dash Hudson's hiring practices and company culture does not condone discrimination based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Employee Benefits

At Dash Hudson our team is our competitive advantage. We are committed to supporting one another and we work hard to make sure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:

• Vacation, personal days and sick time - because everyone deserves time to rest and recharge
• RRSP matching - because investing in your future self is important
• Annual mental health benefit - taking care of yourself allows you to show up as the best version of you at both work and home.
• Quarterly wellness benefit - do something for yourself that you may not do otherwise. Think personal travel, fitness, benefits top up allowance, learning and things for your overall well-being.
• Donation matching program - twice a year Dash Hudson matches contributions made by the team, to strengthen communities and organizations that we care about.
• Parental leave top up plan - welcoming a new addition to the family is a big change for anyone, we are here to support with that
• Work from home benefit - if you choose to work from home, you will have the funds needed to set up a space that supports your productivity and looks great too!
• Flexible working hours and location - it's a hybrid world and we are happy to be living in it! We're happy to accommodate a balance of working from home and in the office arrangements.
• Departmental and team-wide bonding activities - we value collaborative and supportive teams, so we get together to connect outside of our day-to-day as well.