WorkSafeNB

The team at WorkSafeNB is passionate about promoting health and safety in New Brunswick workplaces. We strive to make New Brunswick the safest place to work. However, injuries do occur, and when they do, we are committed to providing caring recovery and return to work services, benefits, and compensation to injured workers and their families. Our strategic focus is on People, Prevention, and Integrity. We strive to create an exceptional experience for our people and our clients; prevent injury and disability and maintain the integrity and sustainability of the system for generations to come.

WorkSafeNB is seeking an IT Help Desk Operator. Reporting to the Manager, Support Services, you will provide a single point of contact for WorkSafeNB's user community for reporting problems or making technology related enquiries. You will initiate and monitor purchasing processes and assist with tracking and inventory control through the recording of information related to purchased computers, peripherals, and licenses. This position can be located anywhere in the province of New Brunswick.

Your key areas of responsibility include:

· Providing first line of support for the user community and escalating when necessary to the appropriate information technology staff members. This may involve initial problem identification, assigning problem priorities as well as expected completion dates. You will also ensure all Information Technology Help Desk interactions are logged.

· Tracking the progress of problems that have been assigned to IT staff and keeping the user updated on the status of the resolution to the problem. You will also document resolutions for future reference and inform direct supervisor of outstanding items. This will involve identifying and escalating situations requiring urgent attention.

· Coordinating all IT-related ordering with the Purchasing department, ensuring information required for purchasing is complete and information required for tracking is collected and recorded.

· Recording and tracking all software licenses to facilitate reporting for license compliance and usage.

You embrace the following competencies:

· Client-focused Service

· Adaptability

· Teamwork and Collaboration

· Ensuring Accountability

You, as a successful candidate, possess:

· Must have completed a one-year program in technology studies.

· Must have advanced working knowledge of Microsoft products such as Windows, Outlook, Word, Excel, Power Point and Access. You also must have two years of relevant work experience in identifying, diagnosing, and resolving issues with Microsoft Office products.

· Demonstrate excellent oral and written communication skills and the ability to work effectively and cooperatively in a team environment.

Written and spoken competency in English is required.

Working evening or weekend hours, to fulfill business needs, may be required.

Travel to our Saint John office, to fulfill business needs, may be required.

Pay Scale $ $46,300.41 to $54,853.09. You will start with a base pay of $46,300.41 (Step 1) of the pay band for the position appointment.

WorkSafeNB offers a competitive annual salary with excellent benefits, including:

· Comprehensive benefits package (health, dental, life insurance and LTD insurance)

· New Brunswick Public Service Pension Plan

· Competitive vacation and leave entitlements

· Enhanced opportunities for professional learning and development

· Ability to work remotely from any location in New Brunswick

If you are interested in an exciting and rewarding career with WorkSafeNB, please apply online at www.worksafenb.ca by May 3, 2022.

We thank all those who apply however only those selected for further consideration will be contacted.

For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca.