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The Opportunity

Halifax, NS
Information Technology
Experienced
Contract

Position: Instructional Technology Technician: Training Lead (Contract)

Department: Software and Application Support Centre,

Academic Learning Services

Hourly Rate: $24.50 per hour (inclusive of vacation pay)

Under the direction of the Manager, Software and Application Support Centre (SAS), the Instructional Teaching Technician: Training Lead (ITT/TL) is multi-faceted requiring a high level of technical knowledge, analytical skills, a customer service mindset, and interpersonal communication. The SAS is a key University resource for all faculty and students, in-class, online, and at-a-distance, as well as serving other University constituents and projects. The position works within the department of Academic Learning Services, and the Studio for Teaching and Learning.

The Instructional Teaching Technician: Training Lead is responsible for accessing training needs and delivering required training on all software supported by the SAS required by all faculty, students, and staff at Saint Mary's. While this is the focus of the position, the ITT/TL will also provide general client customer service and project support, as required. The position involves close collaboration with staff in Information Technology Support Services (ITSS) and Educational Development and Technology.

What you'll do

Responsibilities

Duties as the Instructional Technology Technician: Training Lead include, but are not limited to:

  • Providing software training and support for all faculty, students, and staff.
  • Providing excellent client services for internal clients of the University, including faculty, staff and, students, in the form of customized training, both in the SAS centre and in and around the University, on a one-on-one or group basis.
  • Conducting training-needs assessments.
  • Working to assure that faculty members, staff, and students are taught to use the tools available by co-developing and co-facilitating workshops as needs arise, for a variety of instructional technologies.
  • In supporting ITSS, ensuring the efficient operation of the University's various software platforms including Microsoft 365, Brightspace, and others.
  • As a SAS team member, providing training, support, and mentorship to other SAS staff as required.
  • Providing manuals and FAQ regarding supported software, with support from ITSS.
  • Collaborating with ITSS staff, especially ITSS Help Desk, regarding software operations and updates.
  • Collaborating with other Academic Learning Services and Studio for Teaching and Learning staff, as required.
  • Staying current with software updates, and software training trends, and updating manuals and other materials, as required.

What you'll need

Qualifications

To be a successful Instructional Teaching Technician: Training Lead you will possess an undergraduate degree or a 3-year college degree in a related to technology and systems supports in higher education, including related certifications in software and electronic teaching and learning applications. You will have at least 3 years' experience in post-secondary software and application support and training. You demonstrate excellent customer service, with the goal of solving issues during the initial contact and experience in proactive and responsive client support, while maintaining clear communications in situations that extend beyond an initial contact resolution. You demonstrate excellent oral and written communication skills along with excellent presentation and facilitation skills which will further ensure your success in this position. Strong interpersonal skills combined with your commitment to continuous professional development will round out your qualifications. Demonstrated expert knowledge of MS Office, Internet, and e-mail applications are required.

A little bit about us

Saint Mary’s University

Founded in 1802, Saint Mary's University is one of Canada's oldest and leading institutions of higher learning and has evolved into a vibrant and engaged community of students, faculty, staff, and alumni from more than 100 countries around the world. Saint Mary's University is home to one of Canada's leading business schools, a Science Faculty widely known for its cutting-edge research, a comprehensive and innovative Arts Faculty and a vibrant Faculty of Graduate Studies and Research.

Saint Mary's University hires on the basis of merit and is committed to the principles of employment equity. Saint Mary's University encourages applications from qualified women, visible minorities, Aboriginal people, and people with disabilities. Preference will be given to Canadian citizens and permanent residents of Canada.

Are you interested?

Work With Us

Apply for this opportunity online by visiting www.smu.ca/employment and use our online application system through CareerBeacon. Select the position you are interested in and apply by clicking the "Apply Online Now" button. Please include the names of three professional references. No telephone calls please.

Competition Opens: July 4, 2018 Competition Closes: July 13, 2018

Saint Mary's University hires on the basis of merit and is committed to the principles of employment equity. Saint Mary's University encourages applications from qualified women, visible minorities, Aboriginal people, and people with disabilities. Preference will be given to Canadian citizens and permanent residents of Canada.

Saint Mary's University thanks all applicants for applying. Only those selected for interviews will be contacted.

Saint Mary's University promotes a scent free environment and is proud to be tobacco-free as of September 1, 2013

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