Imperial Manufacturing Group

• Builds and maintains relationships with existing customers to grow business.
• Support Head Office with daily order entry
• Researches and obtains resolution of a variety of customer/consumer complaints and issues and documents them as required for manager reporting purposes.
• Tracks order activity and alerts appropriate staff of any potential delivery problems; contacts appropriate department to expedite the delivery of selected orders.
• Serves as a link between customers and sales staff to assure responsiveness; assists sales team with various research and/or special projects.
• Resolves technical difficulties and issues with the customer/consumer.
• Send appropriate new customer documentation to potential customer.
• Resolve discrepancies throughout order processing procedure and communicate results to appropriate departments and customer as required.
• Manage internal setup process for new customers or expanded business for existing customers.
• Provide timely and accurate information to customers with inquiries such as order status, pricing, availability, and delivery information.
• Communicate return authorization request to appropriate departments internally and provide accurate documentation to the customer as required.
• All other duties as assigned.

• Associates degree in related field; 5+ year related experience in customer service; and sales support; or equivalent combination of education and experience
• Basic computer skills using applications in word processing, spreadsheets, and presentation software.
• Strong interpersonal, organizational, and communication skills. Position continually requires demonstrated poise, tact and diplomacy.
• Detail oriented, able to meet deadlines, and manage multiple priorities.
• Experience in a distribution environment and HVAC industry is an asset; Product knowledge preferred.
• Experience using an Enterprise Resource Planning system (Oracle) is an asset.

Imperial Manufacturing Group is a leading manufacturer and supplier of heating, ventilation and structural building products for residential and commercial applications. Recognized as one of "Canada's Best Managed Companies - Platinum Club", our employees are valued and recognized as the key to our success; their growth is continually challenged and supported within our dynamic and diversified organization.

IMG believes that our entrepreneurial culture creates an environment that encourages and enables our employees to be at their best every day. Encouraging them to think on their feet, to take an idea from start to finish, to take ownership of their job, and to ultimately stay ahead of the competition.