The Opportunity

Saint John, NB
Customer Service
Full-time - Permanent

The Chapman Group is pleased to support one of our valued clients, Munro's, in their search for an Inside Sales Associate.

For over 30 years Munro's has helped the Greater Saint John area by providing quality products and service in the industrial electronics, computers and lighting design sectors. We are looking for a friendly, positive, and professional individual to join our fun and supportive team. In this role, you report to the Store Manager.

The Inside Sales Associate will make meeting the needs of customers their top priority by collaborating with contractors, designers, engineers, wholesalers, and individuals to design lighting solutions. A team player, this candidate must employ clear organizational skills and understand the importance of communication within the team and keeping an open dialogue with customers.

What you'll do


  • Provide engaging and helpful customer service that delivers our brand promise and an exceptional customer experience
  • Collaborate with designers, builders, electricians and homeowners in designing lighting solutions
  • Promote new products or sales, cross-sell/upsell when appropriate
  • Work with industry leading lighting manufacturers
  • Build relationships with new and existing customers to enhance long-term business opportunities
  • Respond to customer questions, product inquiries/stock checks
  • Provide accurate information (product features, styling, prices, any after sale guarantees or services) and useful and appropriate recommendations
  • Maintain clean and tidy store appearance and ensure shelves and sales floor are fully stocked
  • Set up store displays and change signage as necessary
  • Handle purchases and returns
  • Stay up to date with new products and services knowledge
  • Participate and at times lead promotional events i.e. trade shows, in-store events, etc.
  • Other duties as required

What you'll need


  • 6 months or more experience in a sales or customer service role
  • Must be self-motivated, detail-oriented and flexible
  • Professionalism at all times is required
  • Experience with processing POS (point of sale) purchases is an asset
  • Basic Math Skills

We're looking for

Core Skills

Creativity Customer Service Excellent communication and interpersonal skills Multi Tasking Organization Solutions Focused Teamwork

A little bit about us

The Chapman Group

We are happy to support our client with this recruitment.