Income Review Clerk
Location: Middleton, Nova Scotia
Type of Employment: Full-time, Permanent
Union Status: NSGEU Local 25
Competition # WES 23075
Closing Date: June 1, 2023
About Our Opportunity
Under the general supervision of the Supervisor, Income Review, the Income Review Clerk provides support to calculate rents, process new leases, tenant selections, renewals, and mid-term rent adjustments for all housing programs under the administration of Nova Scotia Provincial Housing Agency - Western District.
What you'll do
• Process new leases, lease renewals and mid-term adjustments by preparing new lease tenant packages, including RGI-calculated rent.
• Verify and review incoming documents for the purpose of calculating rents and adjustments.
• Follow up with tenants to ensure the timely and complete return of income documentation to meet lease renewal and other deadlines.
• Perform rental calculations in accordance with NSPHA policies and procedures, including Chapter 14 of the Public Housing Operations Manual.
• Respond to tenant and staff inquiries regarding NSPHA policies/practices for rent calculations, lease renewals, abatements and adjustments.
• Maintain documentation of electronic and paper files in an orderly and up to date manner.
• Prepare correspondence to tenants regarding income review process, rent calculations, RGI certificates, etc.
• Liaise with government and non-government agencies/organizations, income securities, banks, EI/Service Canada, employers, pensions (public/private), Department of Community Services, shelter organizations, etc.
• Bring to the attention of the Supervisor, Income Review, major changes in tenant files that may affect status and make recommendations regarding tenant transfers and non-declaration of income.
• Securely maintain accurate and up to date tenant files including memos and move out functions in Yardi property management software.
• Maintain and store files confidentially by ensuring they are kept secure in locked cabinets.
• Ensure effective handling of all inquiries and information regarding the income review process; and
• Other duties as assigned.
What you'll need
• Successful completion of a business administration program in bookkeeping or accounting, plus three years' related experience, or an equivalent combination of training and experience.
• Strong keyboarding skills with working knowledge of Microsoft Office.
• Excellent knowledge of office procedures and practices are required to maintain accurate and secure files, track and follow-up information/report requests and manage petty cash.
• Strong organizational and time-management skills to set priorities and meet deadlines.
• Interpersonal skills to deal with co-workers, tenants, contractors and vendors, other departments, and the public in a positive, tactful, courteous, and cooperative manner.
• Ability to work independently with little supervision, as well as in a team environment.
• Work cooperatively with others and display a positive attitude to further the goals of the organization.
• Ability to exercise tact, discretion, sound judgement and initiative when investigating, questioning, and dealing with inquires, requests and submissions that are sensitive and confidential in nature; and
• Adaptable to change as the job requires and is receptive to new ideas and willing to try new methods and approaches.
• Experience in Yardi Property Management software is an asset.
• Good knowledge of NSPHA policies, procedures and practices is required to respond accurately to inquiries from internal or external sources, applicants, and tenants.
Competencies required at this level of work are client service, communication skills, computer skills, organizational skills.
If you are a team player, who is passionate about improving the lives of Nova Scotians, you are the candidate we are looking for to join our team. We will assess qualifications using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks. Offer of employment is conditional upon the completion of all applicable background checks, the results of which must be satisfactory to the employer. Checks may include one or more of the following: criminal background checks, driver's abstract, and confirmation of education credentials.
An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
We're looking for
A little bit about us
Nova Scotia Provincial Housing Agency
Nova Scotia Provincial Housing Agency (NSPHA) is the provincial government agency responsible for the administration and delivery of affordable housing solutions for low-income Nova Scotians.
We contribute to the prosperity of Nova Scotia by helping individuals and families find a home that's right for them, at a price they can afford, in a healthy and vibrant community that offers the services, support and opportunities they need. We accomplish this by working closely with other levels of government as well as private and community partners.
Across its districts, NSPHA provides more than 11,200 safe, affordable homes as part of its Housing Services to seniors and families. District offices manage the day-to-day operations of Nova Scotia's housing stock. Their responsibilities include administering tenant applications and placements, collecting rent, resolving tenant issues, and maintaining and repairing properties.
Are you interested?
Work With Us
Based on the employment status, eligibility, and union agreement, the NSPHA offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.
Classification: CL 20P
Salary Range: $24.62 - $27.38
Work Week: 35 hours
Note: This is not a Civil Service position.
We are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application.
Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.
Our preferred method of applying is through Career Beacon.
Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.