Discover

The Opportunity

Antigonish, NS
Customer Service
Experienced
Full-time - Permanent
$24.29 - $30.01 / hour

Housing Officer

Eastern Mainland Housing Authority

Location: Antigonish, NS

Type of Employment: Permanent, Full-time

Union Status: NSGEU Local 103

Competition # 22075

Closing Date: September 30, 2022

About Us

It is an exciting time for the organization and a great opportunity to join us as we work to further meet the housing needs of Nova Scotians. Housing Nova Scotia (HNS) is working to advance the objectives of the National Housing Strategy and has developed a 3-year Action Plan. HNS is the provincial government agency responsible for the administration and delivery of affordable housing solutions for low-to modest income Nova Scotians. Through its five regional Housing Authorities, HNS provides more than 11,500 safe, affordable homes as part of its Public Housing program to more than 17,000 seniors and families. Housing Authorities manage the day-to-day operations of Nova Scotia's public housing stock.

About Our Opportunity

Reporting to the Supervisor, Client Services, the Housing Officer plays a high-value operational role for the organization by having direct impact on multiple key performance measures and processes including, wait list management, vacant unit turnaround, tenant selection, and unit marketing.

What you'll do

Responsibilities

  • Drives the tenant selection process for rental units and directly impacts key housing performance measures by managing wait lists, making timely offers to eligible applicants, showing units, and working closely with all staff involved in vacant unit turnover process.
  • Performs administrative duties including maintaining monthly statistical reports based on business processes and performance objectives. Also maintains accurate and up-to-date applicant and property information.
  • Supports the application process by informing those interested in rental housing about program benefits, eligibility requirements and other essential details.
  • Respectfully and professionally handles client complaints by promptly reviewing and resolving concerns, or escalating issues to the Supervisor, Client Services.
  • Ensures all contact and communications with clients are appropriately documented.
  • Other duties as assigned including taking on the role of Acting Supervisor, Client Services when necessary.

What you'll need

Qualifications

  • Grade 12 or high school equivalent plus two years post-secondary training related to the position and three years' related experience or an acceptable combination of training and experience.
  • Intermediate to advanced knowledge of desktop software including Microsoft Office and
  • Excellent organizational skills to monitor, track and follow-up a high volume of client accounts.
  • High level of motivation and the ability to work with little supervision.
  • Excellent judgment and strong communication skills to communicate verbally and in writing with a diverse tenant population and provide written reports and recommendations to the Supervisor, Client Service.
  • Ability to exercise tact and discretion when questioning and dealing with client inquiries, requests and submissions that are sensitive and confidential in nature.
  • Ability to remain calm when provoked or when placed in stressful or emotional situations.
  • Possess a valid Nova Scotia driver's license with access to a reliable vehicle for work purposes.

Assets

  • Emergency First Aid and WHMIS certifications.
  • Familiar with the Residential Tenancies Act and Housing Authority policies and procedures.
  • Yardi Property Management software.

Competencies required at this level of work are organizational skills, strong communication skills, Client Service, Computer and Software proficiency.

Equivalency

An equivalent combination of training, education and experience may be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

We're looking for

Core Skills

Communication Skills Drivers license Microsoft Office Organizational Skills Supervisory Skills

A little bit about us

Eastern Mainland Housing Authority

It is an exciting time for the organization and a great opportunity to join us as we work to further meet the housing needs of Nova Scotians. Housing Nova Scotia (HNS) is working to advance the objectives of the National Housing Strategy and has developed a 3-year Action Plan. HNS is the provincial government agency responsible for the administration and delivery of affordable housing solutions for low-to modest income Nova Scotians. Through its five regional Housing Authorities, HNS provides more than 11,500 safe, affordable homes as part of its Public Housing program to more than 17,000 seniors and families. Housing Authorities manage the day-to-day operations of Nova Scotia's public housing stock. Their responsibilities include administering tenant applications and placements, collecting rent, resolving tenant issues, and maintaining and repairing properties. 

Eastern Mainland Housing Authority is responsible for the management of social housing units within Antigonish, Guysborough and Pictou Counties.

Are you interested?

Work With Us

Benefits

Based on the employment status, eligibility and union agreement, the Nova Scotia Housing Authorities offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules. 

Classification: PR 4

Salary Range: $24.49 - $30.01 hourly ($44,571.80 - $54,618.20 annually)

Work Week: 35 hours

Note: This is not a Civil Service position.

The Housing Authorities are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application.

To Apply

Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.

Our preferred method of applying is through Career Beacon, otherwise applications/ resumes should be sent directly to:

Housing Authority, Human Resources Services

Email: [email protected]

Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.