Discover
The Opportunity
Are you an IT Professional that enjoys providing exceptional client service while working in a fast-paced team environment helping to ensure technology is functioning properly?
McInnes Cooper is currently seeking motivated Helpdesk Support Analysts to join our Technology and Information Services team in our Halifax and St. John's offices. This role is an integral part of our technology support activities, with the primary function of supporting desktop platforms and related software.
What you'll do
Responsibilities
As a Helpdesk Support Analyst, you will:
- Utilize the Service Desk Ticket Management System to accurately and efficiently prioritize incoming client incidents;
- Provide effective solutions to client incidents by troubleshooting, researching, and testing solutions and documenting resolutions;
- Analyze the effectiveness and efficiency of existing systems and develop strategies for resolving systems issues and improving or further leveraging systems;
- Prepare and deliver recommendations, including cost-benefit analyses that address existing and potential trouble areas in applications across the organization; and,
- Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
What you'll need
Qualifications
The successful candidate will possess the following skill set and qualifications:
- Bachelor's degree in Computer Science and/or Diploma in IT Programming or related education;
- Minimum of 3 years experience in a related field;
- Excel in a demanding, high-pace environment, be highly detail-oriented, and be flexible to changing priorities;
- Exceptional technology skills, with proficiency in broad knowledge of common hardware issues, networking problems and software applications;
- Exceptional communication skills, a special focus on client service and the highest degree of professionalism;
- Working in a team environment, the successful candidate will be strong team player and have high personal integrity;
- Must be available for regular on-call rotation and occasional after-hours work;
- Occasional overtime and travel within the Atlantic Provinces will be required; and,
- Microsoft Certified IT Professional would be considered an asset.
We're looking for
Core Skills
A little bit about us
McInnes Cooper
About MC
McInnes Cooper is among the 25 largest law firms in Canada and a member of Lex Mundi, the world's leading network of independent law firms. Providing strategic counsel to industry-leading clients from Canada and abroad, the firm continues to thrive through its relentless focus on client success, talent engagement and innovation. With an integrated team of 220 lawyers and over 250 professional resources across seven offices in Charlottetown, Fredericton, Halifax, Moncton, Saint John, St. John's and Sydney, McInnes Cooper is positioned - both in size and experience - to offer clients a full range of legal services.
Our People
At McInnes Cooper you will find a team that values you. We recognize that our members are key in delivering outstanding client service and we provide a collaborative, professional environment with a member focused culture. We are committed to creating an inclusive work environment that values, respects and supports different perspectives, cultures and experiences.
Diversity & Inclusion
We recognize that our individual differences make us a stronger, more adaptable law firm. We embrace these differences and give all of our members the opportunity to develop their unique skills and talents.
Collective Social Responsibility
We are recognized as a leader and innovator amongst Canadian law firms in the field of Collective Social Responsibility. Our people are concerned citizens who enjoy giving back. Together, we focus on developing ongoing partnerships with community organizations that do amazing work, often despite limited resources and public awareness. As a firm, we have the ability to respond with contributions of time and monetary support, and our people give generously of their skills and effort.
Pro Bono Legal Services
Through our Pro Bono Program, we provide legal counsel to disadvantaged people and organizations that have difficulty gaining access to justice on matters of public interest.
Environmental Stewardship
Like any large organization, our operations leave a footprint on the environment. From paper use and waste production to transportation and energy consumption, we continually look for opportunities to minimize that impact.
Are you interested?
Work With Us
This role offers an exceptional compensation package including a competitive salary, defined-benefit pension plan and Firm-paid health and dental benefits, Health Spending Account, Wellness Spending Account as well as Vacation, Personal & Sick Days.