Discover
The Opportunity
Reporting to the Director of Cruise Operations, the Harbour Hopper Main on Site will oversee the daily operations of the Harbour Hopper program, coordinating people, equipment, and logistics to ensure smooth, efficient, and memorable tours. You will be responsible for the boots on the ground management of the Harbour Hopper team bringing together and executing the groundwork established by the Director of Marine Operations, Operations Manager, and the Tour Guide Manager to ensure operational excellence, and delivering exceptional guest experiences, all while upholding the company's core values. You will work closely with other company managers, supervisors, and other internal teams to align operations and maintain the highest standards.
This role requires an experienced and adaptable individual who can handle a large pool of staff and manage a very high volume of guests and tours. The successful candidate must excel in a fast-paced environment with an ever-changing and evolving landscape, particularly during the busy tourism season. Strong leadership skills, organizational abilities, and a commitment to outstanding service are essential for success in this position.
Please note: This is a seasonal part time, outdoor position that requires working rain or shine. There is no indoor work or office space associated with this role. This role requires somesone who can work until the end of October.
What you'll do
Responsibilities
Staff Supervision and Leadership:
- Lead and motivate a diverse team, fostering a culture of professionalism, collaboration, and accountability.
- Serve as a role model by demonstrating and upholding the company's standards.
- Provide clear, consistent communication to staff regarding everything from day of scheduling and addressing immediate needs. Will address and manage basic performance issues and offer ongoing support and guidance as needed.
- Ensure that all staff, Captains, and Guides are in uniform, on time, and ready to represent our company and city.
Operational Management:
- Oversee the day-to-day operations of Harbour Hopper tours, ensuring timely and smooth execution.
- Monitor and maintain the cleanliness and organization of all working areas including the Hopper lot and vessels.
- Resolve operational challenges such as tour additions or cancellations and ensure that any issues are addressed quickly and efficiently.
Tour Coordination:
- Follow pre-determined dispatch schedules and working with the Manager of Operations to , factoring in sales, weather, staffing, and equipment availability.
- Plan, organize, and manage guest departures from the Hopper Lot.
- Collect, account for, and sell tickets as necessary, ensuring all guests are properly accounted for.
- Ensure guests' safety and satisfaction while they await their tour.
Scheduling and Staff Coverage:
- Collaborate with the Hopper Scheduling Supervisor to create and adjust staff schedules as needed to meet operational demands.
- Adapt to shifting schedules and priorities, responding to changes in real time.
Guest Experience:
- Act as a cultural ambassador for Ambassatours, engaging with guests and providing valuable information about Atlantic Canada.
- Proactively address and resolve any guest concerns, ensuring a positive experience.
- Ensure guides and captains engage with guests in line, creating excitement and a WOW factor before the tour even starts.
Collaboration and Communication:
- Work with local tourism suppliers, waterfront staff, and other internal teams to coordinate operations.
- Maintain open lines of communication with management regarding staffing needs, operational performance, and challenges.
- Foster a collaborative environment to achieve operational goals and ensure overall success.
Work Schedule:
- April, November: Flexible, part-time hours.
- Flexible and irregular schedules, including early mornings, evenings, weekends, and holidays.
- Occasional travel may be required.
- There is no indoor work or office space associated with this role.
What you'll need
Qualifications
- High school diploma or equivalent.
- Proven leadership experience in a fast-paced, customer-focused environment.
- Strong organizational skills and keen attention to detail.
- Excellent communication skills, both oral and written.
- Ability to remain calm under pressure and multitask effectively.
- Comfortable working 100% outdoors in various weather conditions and standing for extended periods.
- Proficiency with communication tools, including cell phones, iPads, and computers.
Skills and Attributes:
- Friendly, customer-focused attitude with a commitment to providing exceptional guest service.
- Ability to manage and motivate a team, offering clear direction and constructive feedback.
- Flexibility to adapt to shifting priorities and schedules.
- Enthusiasm for highlighting Atlantic Canada as a premier travel destination.
- Strong problem-solving skills and the ability to resolve conflicts quickly and effectively.
We're looking for
Core Skills
A little bit about us
Ambassatours Gray Line Ltd.
For over three decades, Ambassatours Gray Line has stood as a leader of excellence in sightseeing in Canada's East Coast, offering award winning land and water tours across Nova Scotia, New Brunswick, and Prince Edward Island. Our heart beats in Halifax, Nova Scotia, where our journey began and continues to flourish.
As a distinguished Gray Line affiliate, we're not just about tours; we're about creating extraordinary experiences. Our mission is to enrich lives through exceptional journeys that leave lasting impressions. From our celebrated Harbour Hopper Tours and Boat Cruises in Halifax, to the serene beauty of Peggy's Cove and the Annapolis Valley, each experience is crafted to offer a unique perspective of Eastern Canada's charm and rich history.
Our purpose is clear: To Create and Deliver Exceptional Experiences to Enrich the Lives of our Team, Customers, and Communities. This purpose echoes in every tour we conduct, every story we share, and every smile we bring to our guests' faces.
Please join us in exploring the natural wonders and vibrant sea and landscapes of Eastern Canada, and discover why at Ambassatours Gray Line, we do more than just tours - we create memories that we hope will last a lifetime.
Ambassatours Gray Line is proudly Rainbow Registered: Canada's national accreditation for 2SLGBTQI+ inclusive, welcoming and safer spaces for all. Learn more about this program at rainbowregistered.ca
Ambassatours Gray Line is proud to be an Age-Friendly Institute's Certified Age Friendly Employer (CAFE). This program is the nation's only certification program that identifies organizations committed to being the best places to work for employees aged 50+.
Our Purpose
To Create Exceptional Experiences to Enrich the Lives of our Team, Customers and Communities.
Our Core Values
We Do the Right Thing - Always
Our team acts with integrity and honesty and focuses on putting ourselves in the shoes of others. Our commitment to safety for our team and guests is uncompromising.
We Step Up and Own It
We empower each other to take ownership of our actions. We are accountable for ourselves, our colleagues, our clients, and our company.
We Communicate Clearly and Honestly
We're honest, transparent, and committed to doing what's best for our guests and our company. We collaborate openly in pursuit of the truth.
We Work as a Team
We are committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team members and enrich their lives.
We Find a Better Way
We actively seek continuous improvement by challenging the status quo with open minds, focus, and creativity.
We Exceed Expectations
We pursue excellence with pride, commitment, and reliability. We consistently deliver high quality work, both internally and externally.
Ambassatours Gray Line is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of employment equity for all applicants and employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ambassatours are based on business needs, job requirements and individual qualifications, regardless of age, race, colour, religion, creed, sex, sexual orientation, gender identity, gender expression, physical or mental disability, or any other of the protected characteristics as per the Human Rights act of Nova Scotia. Ambassatours will not tolerate discrimination or harassment based on any of these characteristics.