Ambassatours Gray Line Ltd.

Key Role Responsibilities

Deliver Exceptional Guest Experiences: Create positive first impressions and build rapport with guests by sharing knowledgeable, factual, and entertaining information about Halifax's history, attractions, and ecology.

Personlize and Prepare Tour Content: Dedicate personal time to studying and practicing the tour content to pass your tour test and deliver engaging, customized tours that incorporate your own anecdotes.

Commitment to Professionalism: Be reliable in showing up for work on time, fully prepared, and adhering to uniform standards, as you are the face of this prestigious program. Open, honest, and professional communication with fellow employees is essential.

Adaptability and Communication Tools: Have access to a smartphone, email, and a web-based scheduling program to stay informed about time-sensitive scheduling updates and changes. Respond promptly and professionally to these communications.

Safety and Preparedness: Participate in continuous water safety and drills training, which are mandatory and must be maintained throughout your employment. Ensure group safety during all tours, following company safety protocols.

Customer Service and Feedback: Handle both internal and external guest feedback and complaints warmly and professionally. Assist with managing customer lines, answering guest inquiries, and providing exceptional service in the Hopper lot.

Outdoor Commitment: Be fully prepared to work 100% outdoors, rain or shine, except in cases of extreme weather where safety is a concern.

Issue Reporting: Promptly report any issues, incidents, or passenger concerns to your supervisor to ensure smooth operations and guest satisfaction.

Collaborate with Supervisors and Managers: Work closely with your team of supervisors and managers, respecting each person's role and expertise in their area. Utilize company resources, including HR, managers, colleagues, handbooks, and manuals, to make well-informed decisions that align with the best interests of the business, guests, and yourself. Foster a culture of teamwork and mutual respect to support the overall success of the program.

Living our Core Values: Lead by example by embodying the company's Core Values in all interactions and decisions, fostering a culture of integrity, respect, and excellence. Encourage and support staff members to uphold Core Values and work collaboratively as a team to achieve shared goals and objectives.

Qualifications for a Successful Candidate:

Knowledge and Passion:

• Possess a genuine interest in local history, culture, architecture, and ecology.
• An enthusiasm for sharing knowledge and creating meaningful experiences for guests.

Communication Skills:

• Strong public speaking skills, with the ability to engage and entertain diverse groups of people.
• Excellent interpersonal skills, with a warm, approachable demeanor.

Professionalism and Reliability:

• A reliable, punctual work ethic with the ability to adhere to scheduling requirements.
• Attention to detail in maintaining uniform standards and a professional appearance.
• Commitment to open, honest, and professional communication with colleagues and supervisors.

Customer Service Experience:

• Previous experience in customer service, hospitality, tourism, or similar fields is an asset.
• Comfort handling customer feedback and resolving issues in a calm, professional manner.

Technical and Administrative Readiness:

• Access to a smartphone, email, and a web-based scheduling platform to stay informed of time-sensitive updates.
• Ability to efficiently use company resources, including manuals, handbooks, and guidance from supervisors.

Training and Preparation:

• Willingness to dedicate personal time to studying and practicing tour content to meet testing requirements.
• Ability to commit to and maintain mandatory water safety and drills training throughout employment.

Outdoor Work Requirements:

• Comfort working 100% outdoors in various weather conditions, including rain, heat, and cold, as the program operates rain or shine (except in extreme weather).

Team-Oriented Mindset:

• Respect for the roles and expertise of supervisors and colleagues, with a willingness to collaborate to ensure program success.
• A considerate, supportive, and team-focused attitude.

Additional Assets (Preferred but Not Required):

• Studies or background in hospitality, tourism, history, or arts-related programs.
• Experience in theater, drama, or other performance-based roles.
• Familiarity with Halifax and its history or eagerness to learn about it in-depth.

For over three decades, Ambassatours Gray Line has stood as a leader of excellence in sightseeing in Canada's East Coast, offering award winning land and water tours across Nova Scotia, New Brunswick, and Prince Edward Island. Our heart beats in Halifax, Nova Scotia, where our journey began and continues to flourish.

As a distinguished Gray Line affiliate, we're not just about tours; we're about creating extraordinary experiences. Our mission is to enrich lives through exceptional journeys that leave lasting impressions. From our celebrated Harbour Hopper Tours and Boat Cruises in Halifax, to the serene beauty of Peggy's Cove and the Annapolis Valley, each experience is crafted to offer a unique perspective of Eastern Canada's charm and rich history.

Our purpose is clear: To Create and Deliver Exceptional Experiences to Enrich the Lives of our Team, Customers, and Communities. This purpose echoes in every tour we conduct, every story we share, and every smile we bring to our guests' faces.

Please join us in exploring the natural wonders and vibrant sea and landscapes of Eastern Canada, and discover why at Ambassatours Gray Line, we do more than just tours - we create memories that we hope will last a lifetime.

Ambassatours Gray Line is proudly Rainbow Registered: Canada's national accreditation for 2SLGBTQI+ inclusive, welcoming and safer spaces for all. Learn more about this program at rainbowregistered.ca

Ambassatours Gray Line is proud to be an Age-Friendly Institute's Certified Age Friendly Employer (CAFE). This program is the nation's only certification program that identifies organizations committed to being the best places to work for employees aged 50+.

Our Purpose

To Create Exceptional Experiences to Enrich the Lives of our Team, Customers and Communities.

Our Core Values

We Do the Right Thing - Always
Our team acts with integrity and honesty and focuses on putting ourselves in the shoes of others. Our commitment to safety for our team and guests is uncompromising.
We Step Up and Own It
We empower each other to take ownership of our actions. We are accountable for ourselves, our colleagues, our clients, and our company.
We Communicate Clearly and Honestly
We're honest, transparent, and committed to doing what's best for our guests and our company. We collaborate openly in pursuit of the truth.
We Work as a Team
We are committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team members and enrich their lives.
We Find a Better Way
We actively seek continuous improvement by challenging the status quo with open minds, focus, and creativity.
We Exceed Expectations
We pursue excellence with pride, commitment, and reliability. We consistently deliver high quality work, both internally and externally.

Ambassatours Gray Line is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of employment equity for all applicants and employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ambassatours are based on business needs, job requirements and individual qualifications, regardless of age, race, colour, religion, creed, sex, sexual orientation, gender identity, gender expression, physical or mental disability, or any other of the protected characteristics as per the Human Rights act of Nova Scotia. Ambassatours will not tolerate discrimination or harassment based on any of these characteristics.

• hourly wage plus tips.
• uniform cost sharing
• company and partner discounts
• paid training
• flexible scheduleing