Discover
The Opportunity
Role Mission & Summary
Halifax's busiest and most dynamic operator of waterfront attractions: Ambassatours Gray Line, is seeking engaging and entertaining individuals to join our team of Harbour Hopper guides. Our guides delight in sharing highlights of the city and harbour by delivering warm and informative tours to our guests on Atlantic Canada's most popular tour.
What you'll do
Responsibilities
Core Job Responsibilities & Duties
- Taking personal responsibility to create positive first impressions with our guests
- Taking responsibility for helping people who are visiting Halifax understand and appreciate the area they are visiting
- Studying the tour content away from work and adding personal anecdotes, to make it your own
- Meeting your group, develop a rapport with them, guide your group and return them safely
- Delivering factual, knowledgeable information which includes providing commentary on the special features of our location, attractions, history, ecology
- Reporting issues or passenger incidents to your supervisor
- Handling customer feedback and complaints warmly and professionally
- Professional attitude toward this important role in the company
- Managing customer lines, answering guest questions, and providing general customer service in the Hopper lot as scheduled
Personality
- Personal interest in local history, culture, architecture, ecology (plants, animals)
- Considerate and kind personality
- Natural 'people person' who can respond and accommodate all types of guests, no matter their backgrounds or where they are visiting from
- Sense of humor
- Well-organized, accustomed to handling groups
- Ability to work with all ages, including seniors and children
What you'll need
Qualifications
Experience Requirements
- Studies in hospitality, tourism, history, or other arts programs
- Previous public speaking experience
- Previous theatre or drama experience
Previous experience working in a customer service-related position
A little bit about us
Ambassatours Gray Line Ltd.
Ambassatours is the top provider of shore excursions for the cruise lines arriving seasonally in the port of Halifax. We offer a wide variety of tour guiding opportunities in many entertaining and interesting tours including Hop On Hop Off sightseeing tours aboard vintage British double decker buses, coach, walking and hiking tours.
Are you interested?
Work With Us
Hours
Full time and part time positions available with irregular hours including weekends and holidays