Saint Mary’s University

Duties as the Front Desk Information Clerk include, but are not limited to:

• Directs and co-ordinates part-time staff; gives feedback and input with regards to hiring, disciplining and termination.
• Ensures the completion of facilities operation event task sheets and facilities operations' tasks on evenings and weekends.
• Prepares shift schedule for part-time staff, and is responsible for calling staff in or letting staff leave as necessary.
• Trains part-time staff on computer entry, laundry, facilities procedures (opening and closing), and customer service and sales; Assists Custodial Manager with on-line training modules.
• Completes payroll sheets for bi weekly payroll and provides to Secretary IV - Operations.
• Greets members and non-members visiting the facilities. Controls access to the facilities by checking identification cards and/or signing in.
• Answers inquiries by telephone, email, social media and in person; provides information on memberships and Department of Athletics & Recreation information in general, inclusive of varsity, intramural, and summer camps inquiries; handles general complaints presented at the Front Desk, resolves scheduling conflicts when possible. When necessary, directs other complaints to the appropriate department if cannot resolve immediately. Completes and circulates disturbance reports.
• Handles emergencies after regular office hours and completes appropriate reports (i.e. injury, fire alarms, etc.).
• Provides standard services to members, such as signing out equipment and providing towel service. Maintains and launders towel inventory.
• Provides service to Varsity teams and clubs regarding uniform and practice gear laundering services, and storage of equipment.
• Takes and records bookings for squash courts and Dauphinee Centre after regular business hours and as a backup. Refers other requests to Custodial Manager and/or Secretary IV - Operations.
• Conducts tours of Athletics & Recreation facilities.
• Supports the Co-ordinator of Marketing and Sales in sales of facilities' memberships and programming, as required.
• Presents member concerns and suggestions at regular meetings
• Sells and processes SMUFit memberships, Summer Camps registration, Active Living Registrations, Squash Clinics, Classes, Trainer Programs and locker rentals. Completes forms, prepares invoices, and receives payments, issues supplies and locker numbers.
• Utilizes the Fusion software system daily. Takes the lead champions role in selling memberships (data-entry), camp registrations, facility bookings, Active-Living sales, and any other sales.
• As requested, contact members regarding class cancellation or facilities closure by telephone, email or social media if necessary.
• Sells pro shop inventory at the Front Desk; Orders a small selection of pro shop items such as locks, squash balls, etc.
• Prepares the facilities to open each day by counting cash, setting up front desk area, turning on washers and dryers, opening weight room, turn steam room on, checking spa area, walking about to check entire building for set ups, general issues and maintenance issues, etc.
• Prepares the facilities to close each day by counting cash deposits and completing cash reconciliation report, turning off washers and dryers, closing weight room, checking tasks completed by operations, and front desk staff, etc.
• Ensures that the facilities are secure by checking all entrances and making sure that the building is empty.
• Handles cash on a daily basis. Prepares bank deposits for approval and locks safe.
• Follows safe practices and risk management, remains aware of liability issues and acts proactively.
• Prepares requisitions for signature or uses P card for office supplies, laundry, chemicals, etc. for the Front Desk area.

To be the successful Front Desk Information Clerk you will possess completion of high school and a minimum one (1) year of related work experience. You are committed to customer service and are able to function independently and as part of a team and demonstrate excellent customer service and communication skills. Experience working in a cross-cultural environment and working with a POS will be considered assets. Community College diploma in a related field of study will be considered an asset.

Saint Mary's University is one of Canada's top primary undergraduate universities--known for its international collaborations, leadership in entrepreneurship, and research that benefits local and global communities. Our programs in Arts, Science, Graduate Studies and the Sobey School of Business are among Canada's best and feature professors who are committed to the success of their students. Saint Mary's provides our 7,000 students with a place that fosters possibility, excellent research opportunities, and distinguished graduate and professional programs combined with a caring community. Nestled in the heart of Halifax, Nova Scotia, on Canada's east coast, Saint Mary's University is marked by iconic buildings, green spaces and fresh ocean air. The Saint Mary's University community is committed to a prosperous future for the world-a world without limits.

Learn more about working at Saint Mary's University here and follow us on LinkedIn, Facebook, Twitter and Instagram!

Apply for this opportunity online by visiting www.smu.ca/employment and use our online application system through CareerBeacon. Select the position you are interested in and apply by clicking the "Apply Online Now" button. Please include the names of three professional references. No telephone calls please.

Competition Opens: January 9, 2020 Competition Closes: January 19, 2020

Saint Mary's University hires on the basis of merit and is committed to the principles of employment equity. Saint Mary's University encourages applications from qualified women, visible minorities, Aboriginal people, and people with disabilities. Preference will be given to Canadian citizens and permanent residents of Canada.

Saint Mary's University thanks all applicants for applying. Only those selected for interviews will be contacted.

Saint Mary's University promotes a Healthy Campus including a Scent-Free environment and a Smoke-Free Campus