Discover

The Opportunity

St. John's, NL
Automotive
Experienced
Full-time - Permanent

Hickman Automotive Group is looking for a Fixed Operations Admin Assistant to join our team at the Truck Centre in St. John's. If you are an energetic and motivated individual who has a positive attitude, a dedication to providing exceptional customer service and a desire to succeed, you may be exactly who we are looking for!

What you'll do

Responsibilities

  • Assist with closing Work Orders in a timely manner
  • Open Work Orders when the Service Advisor is off or there is a backlog
  • Take advantage of up-selling opportunities
  • Pre-book service appointments
  • Assist with appointment reminder calls and CSI survey calls
  • Take care of rentals (Booking, taking payment, taking driver information and tracking)
  • Make sure month-end is effectively managed and what work orders can be closed are correct and complete
  • Take the lead on manufacturer training to make sure everyone is up to date
  • Be the tech workbench ambassador
  • Social Committee Member
  • Manage merchandising in the showroom and place orders when necessary/office supply Ordering
  • Establish a key customer sales funnel with each department manager
  • Parts Invoicing- code, match with packing slips and send to accounting for posting in a timely manner
  • Support general manager and department managers where needed.

What you'll need

Qualifications

  • Customer service
  • Customer relations and engagement
  • Computer knowledge
  • Work order system functionality
  • Strong organizational and communication skills
  • Time management
  • Work independently and with a team
  • Positive energy and enthusiastic
  • Interpersonal skills, telephone and email skills
  • Some accounting skills
  • High school
  • Post secondary
  • Automotive dealership experience is an asset

We're looking for

Core Skills

Communication Skills Customer Service Telephone Skills Time Management

Look for yourself

Photo Gallery

A little bit about us

Hickman Automotive Group

What does it mean to work at Hickman Automotive Group? Well, we are a 4th generation family-owned and operated business that has been leading the province's automotive industry for 110 years. We believe that Family Drives Everything in our company, so our 400+ employees are all valued and treated like family. Our goal is to go above and beyond to exceed the expectations of our customers and employees! We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence.

Are you interested?

Work With Us

Established in 1905 by Albert E. Hickman, Hickman Automotive Group is a fourth-generation, family-owned and operated automotive business. Comprised of several automotive franchises in Newfoundland and Labrador and Nova Scotia, Hickman Automotive Group employs approximately 450 people in thirteen locations. Our organization is proud to represent the following brands; Chevrolet, GMC, Buick, Cadillac, Chrysler, Dodge, Jeep, Ram, Fiat, Honda, Nissan, Volvo, Mack, and Isuzu. As an extension of our automotive franchises, we also operate two Harley-Davidson stores, Rugged Rock Harley-Davidson® in Mount Pearl, NL and Privateers Harley-Davidson® in Halifax, NS.

Hickman Automotive Group consistently strives to provide an exceptional customer service experience that is second-to-none in the automotive industry. More importantly, we place great importance on providing a supportive and rewarding work environment for our employees, empowering them to learn, innovate and help drive the business

Work With Us

You'll love working here! Hickman Automotive Group has been a leading business in our province for over 110 years and we're now over 450 employees strong. But we're not resting on our laurels-we're continually growing, evolving and innovating. You'll find us as dedicated to our employees as we are to our customers. We offer plenty of training programs as well as opportunities for growth, advancement and leadership. Best of all, you'll get to do the work you love, surrounded by others who bring the same passion and excellence to their work as you do.

If you want a career in a positive and enthusiastic work environment, please apply on or before December 29, 2021.

Hickman Automotive Group is committed to employment equity and welcomes applications from all qualified candidates.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.