Saint Mary’s University

Duties of the ERP System Support Analyst include, but are not limited to:

• Providing operational support to a team of Systems Analysts during a major system upgrade project.
• Working closely with customers to implement operational and systems changes.
• Supporting the Help Desk as required; demonstrating system and application changes as required.
• Monitoring performance of software systems and databases; identifying immediate (non-routine) problems and taking corrective action as appropriate.
• Providing, as assigned, advice and guidance regarding applications and problem resolution.
• Resolving unusual application issues; troubleshooting recurrent, complex system problems not handled by standard methods; recommending changes to systems, processes or procedures to solve difficult problems.
• Assisting in the implementation of system architectures through systems software change.
• Performing analyses of current systems in light of available packages; recommending changes to systems and applications resulting from these analyses to ITSS Management.
• Performing project leadership role for systems and applications projects.
• Coordinating the efforts of other team members who are assigned to the project.
• Developing and recommending a project plan under the supervision of ITSS management.
• Reporting regularly on assigned projects (oral/written); anticipating problems in the projects, developing alternatives and recommending solutions.
• Critiquing applications plans, designs and proposals from external vendors.

To be the successful ERP System Support Analyst you will possess a degree or diploma in Computer Science, or related discipline, as well as a minimum three (3) years' of directly related experience. An equivalent combination of education and experience maybe considered. Knowledge and experience in supporting or enhancing of Banner, Degree Works and Elevate is a definite asset. Additionally, you will possess good interpersonal and communication skills (oral and written).

Saint Mary's University is one of Canada's top primary undergraduate universities--known for its international collaborations, leadership in entrepreneurship, and research that benefits local and global communities. Our programs in Arts, Science, Graduate Studies and the Sobey School of Business are among Canada's best and feature professors who are committed to the success of their students. Saint Mary's provides our 7,000 students with a place that fosters possibility, excellent research opportunities, and distinguished graduate and professional programs combined with a caring community. Nestled in the heart of Halifax, Nova Scotia, on Canada's east coast, Saint Mary's University is marked by iconic buildings, green spaces and fresh ocean air. The Saint Mary's University community is committed to a prosperous future for the world-a world without limits.

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Apply for this opportunity online by visiting www.smu.ca/employment and use our online application system through CareerBeacon. Select the position you are interested in and apply by clicking the "Apply Now" button. Please include the names of three professional references. No telephone calls please.

Competition Opens: March 18, 2019 Competition Closes: March 29, 2019

Saint Mary's University hires on the basis of merit and is committed to the principles of employment equity. Saint Mary's University encourages applications from qualified women, visible minorities, Aboriginal people, and people with disabilities. Preference will be given to Canadian citizens and permanent residents of Canada.

Saint Mary's University thanks all applicants for applying. Only those selected for interviews will be contacted.

Saint Mary's University promotes a Healthy Campus including a Scent-Free environment and a Smoke-Free Campus