Discover
The Opportunity
Under the direction of the Associate Registrar, Services Centre, the Enrolment Services Representative will respond to inquiries and offer guidance as requested by students, members of the university community, and the general public to provide one-stop quality service and accurate information in the broad areas of admissions, registration, financial assistance (scholarships and loans), academic policies and procedures, and other areas. The Enrolment Services Representative will assist with maintaining each student's academic and financial record. Collection and receipting all forms of payment involves dealing with money, currency conversion, invoicing for sponsored / funded students, monitoring, and tracking exceptional payment arrangements, efforts to collect overdue accounts and assists students / others in their understanding of how to pay, how to access funding resources and what to do in emergency funding situations. The Service Centre is the first point of contact for new students and has an atmosphere of effective, efficient, friendly, and reliable service with a focus on enhancing customer service by using a high level of problem-solving skills
The Service Centre Coordinator works out of the Enrolment Services Department and reports to the Associate Registrar- Service Centre.
Union affiliation for this position is with Bargaining Unit 79. The position is evaluated at a Group 6 (salary range $37,797 - $44,769). Collective Agreement can be viewed here.
What you'll do
Responsibilities
To see the full job description, please click here or please request a hard/emailed copy from HR.
What you'll need
Qualifications
To be the successful Enrolment Services Representative you will have completed high school plus two (2) years of University and a minimum of two (2) years of related experience. The successful candidate should have proven familiarity with MS Office, including Windows, Word, and Excel. You must have proven time management skills and strong customer service skills. Work experience in an academic environment, experience with social media including Twitter and Facebook and experience with Ellucian Banner will all be considered assets.
A little bit about us
Saint Mary’s University
Saint Mary's University is one of Canada's top primary undergraduate universities--known for its international collaborations, leadership in entrepreneurship, and research that benefits local and global communities. Our programs in Arts, Science, Graduate Studies and the Sobey School of Business are among Canada's best and feature professors who are committed to the success of their students. Saint Mary's provides our 7,000 students with a place that fosters possibility, excellent research opportunities, and distinguished graduate and professional programs combined with a caring community. Nestled in the heart of Halifax, Nova Scotia, on Canada's east coast, Saint Mary's University is marked by iconic buildings, green spaces and fresh ocean air. The Saint Mary's University community is committed to a prosperous future for the world-a world without limits.
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Are you interested?
Work With Us
Apply for this opportunity online using our online application system through Career Beacon. Please visit https://www.smu.ca/about/work-at-smu.html to reference the job posting and description and click on "Apply through CareerBeacon" to submit your application or please click "Apply Now" on CareerBecaon.
Qualified candidates should submit the following with their application:
- Resume
- Cover Letter
- Three Professional References
The position will be posted on September 9 2021 and applications should be received no later than 4:30pm on September 23 2021. No telephone calls please.
This position offers a comprehensive benefits package which can be viewed here on the Saint Mary's University Human Resources website.
At Saint Mary's University equity and diversity are integral to excellence and enrich our community. As an institution committed to fostering an environment of inclusion and respect, we welcome applications from women, Indigenous peoples, racialized persons/visible minorities, persons with disabilities and others who might contribute to the growth and enrichment of our community.
All qualified candidates are encouraged to apply; however, preference will be given to Canadian citizens and permanent residents. If you require accommodations during the recruitment process, please contact Human Resources at [email protected].
Saint Mary's University promotes a Healthy Campus including a Scent-Free environment and a Smoke-Free Campus.