Emergency Medical Care Inc. (EMC)

Reporting to the Manager Operations, the Operations Supervisor (OS), EHS LifeFlight is responsible to oversee the EHS LifeFlight staff and systems to ensure the delivery of safe and efficient service that meets or exceeds customer and patient expectations.

In this role you will organize and lead mission logistics, base and satellite base processes, support the Critical Care teams, workwith the air and ground carriers to ensure a safe and efficient environment, implement changes to improve service levels, liaise with medical partners and supportthe functions of the Medical Director.

The OS will positively communicate company philosophy and policy so that there is shared realization of the company's goals in the program.

• Support and oversee the day-to-day operations of the LifeFlight program.
• Provide "on call" Duty Manager coverage.
• Oversee staffing, payroll and scheduling.
• Lead the development of LifeFlight Post-Accident Incident Plan (PAIP) drills, debriefs, and edits and support business continuity and disaster planning activities.
• Oversee materials management, purchase of capital equipment and supplies, preventative maintenance and repair.
• Conduct audits onsite and at the IWK.
• Participate in various committees. Conduct effective group meetings (including staff and safety) and lead staff by example.
• Assist the Clinical Program in the organization of aviation safety educational requirements for critical care teams as well as support all educational initiatives.
• Participate in the orientation of new employees to the program.
• Represent EHS LifeFlight/EMC on external public committees, including special events management, and presentations if required.
• Assess employee performance and provide performance reviews
• Ensure all operational customer service inquiries -are managed in an efficient and timely manner.
• Play an active role in maintaining the accreditation of the LifeFlight program.
• Collaborate with the Operations Manager, Clinical Leaders, Clinical Supervisor, Medical Director and other stake holders to assess changes in practices, policies, research and their potential or actual impact on clinical care and develop strategies for improvement.
• Promote a safe working environment by identifying and resolving potential risk issues.
• Participate in the ongoing maintenance and continuous development of the Quality Assurance Program.

Education & Experience:

• Minimum 5 years' experience as a Registered Nurse, Paramedic or Registered Respiratory Therapist or equivalent experience
• Registered, or eligible to be registered, with the appropriate provincial professional organization
• Undergraduate degree in a health related discipline or equivalent related to this position is recommended. An equivalent combination of education and experience acceptable to the employer may be considered
• Minimum 3 years' experience in a Critical Care or high volume pre-hospital environment an asset
• Experience in an Air Medical environment is an asset, but not required
• Proven track record as a leader with the ability to work independently, as well as within a team environment
• Experience in the conducting of case reviews and investigations an asset

Knowledge & Skills:

• Excellent written, oral and presentation skills are required
• Able to exercise independent judgment and problem solve with discretion.
• Solid managerial/supervisory experience and formal business training and/or university diploma or degree is an asset.
• Displays an overall aptitude for negotiation and dispute resolution skills: leads team members by example and practices good time management.
• Exercises a significant degree of discretion in the decision making process.
• Ability to motivate and lead staff in a dynamic environment.
• Possesses the ability to work independently as well as within a team environment.
• Possesses strong interpersonal skills.
• Knowledge of healthcare management, information technology, finance, and human resources practices.
• Extensive understanding of EMS operations
• Proficient in the use of computers and information systems, including Microsoft Office applications

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness.

• Salary: Commensurate with qualifications and experience
• Opportunities for growing within
• Paid vacation and holidays
• Competitive employee benefits program
• Complimentary parking
• Located on a bus route
• Personal Days

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

Emergency Medical Care falls under the Nova Scotia provincial protocol for mandatory COVID-19 Vaccination. In accordance with this mandate, subject to any approved accommodation, all new employees hired or existing employees (applying for new positions), will be required to be fully vaccinated against COVID-19. For clarity, "fully vaccinated" means 14 days or more after receiving the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.

If you are interested in this positon and would like to be a part of a high performing organization, please submit your cover letter and resume by June 17th 2022 quoting competition: LFSUPERVISOR2022 in the subject line.