The Opportunity

Yarmouth, NS | Kentville, NS
Customer Service
Full-time - Permanent

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including Ultramar, Bluewave Energy, Pipeline, Chevron, Columbia Fuels, Island Petroleum, Sparlings Propane, Elbow River Marketing and Parkland Refining.

We recognize that diversity gives us an edge and inclusion propels us forward. We're also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

Position Title: Dispatcher
Team and Location: Commercial - Yarmouth, NS or Kentville, NS

Position Summary:
The Dispatcher is responsible for dispatching of fuel deliveries to customers as well as providing customer service support on incoming customer lines. This position is also responsible to assist in the planning and forecasting of workloads based on the branch demands and growth and would be required to work an on-call schedule to ensure customer needs are being met.

Key Responsibilities:

  • Communicate directly with drivers (and brokers if applicable) for the purpose of managing current and upcoming delivery demand.
  • Prepare delivery ticket selections within Infosys and manage day to day dispatching within AWE.
  • Produce and review various reports. e.: performance reports, make necessary adjustments (K factors), run out report, follow-up with drivers, new and cancelled accounts report, outstanding tickets or special arrangement reports, truck reports.
  • Review accounts put on STOP or cancelled accounts to ensure tickets deleted.
  • Review and adjust customer account delivery parameters (tank size, K factor, HWH Flags etc.), as needed.
  • Review weekend and overnight customer service inquiries with respect to delivery and take required action.
  • Maintain DD table within Infosys and communicate to delivery team as required.
  • Utilize Infosys & AWE systems and reports to manage delivery operation.
  • Assist/Train other staff on Infosys delivery tools (i.e. delivery record setup, K-Factor, DD Due, Delivery profile etc.).
  • Trouble-shoot truck computer system and communicate with inside / outside support when necessary with respect to AWE/CV30-31 software, hardware issues.
  • Provide customer service support on incoming customer calls.
  • Awareness of Liquid Fuels Handling Code and other codes pertaining to the safe delivery of petroleum.

 Qualifications and Skills:

  • Minimum five years industry knowledge and experience required.
  • Basic computer knowledge required (Microsoft office).
  • Customer service experience required.
  • Professional driving / other fleet dispatching experience an asset.

We Offer:

  • Participation in Parkland Pledge, an employee-driven charitable giving program.
  • Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
  • A share in our success through the Employee Share Purchase Plan and 100% company matching.
  • Flexible medical and dental packages, a Health Care Spending Account, along with a supportive Employee and Family Assistance Program.
  • In-house learning and development opportunities, leadership training, international opportunities.
  • An employee referral program - earn up to $2000 for your referral.
  • A focus on healthy living through wellness initiatives and an annual fitness reimbursement program.
  • Discount Programs and Educational Scholarship Programs for family members.
  • A safety focused work environment and ongoing safety training.
  • We thank all candidates in advance for their interest, however only those being considered will be contacted.

​​​Please note:

  • Candidates must be legally able to work in Canada at this time. Parkland regrets that it is unable to sponsor employment Visas.
  • Parkland Corporation is committed to the principles of Employment Equity. We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.
  • Please note that final candidates for this position will be required to undergo a confidential pre-employment background check which may include but not be limited to educational, criminal, credit, drug and alcohol and/or Fitness for Duty testing.

A little bit about us