BioScript Solutions

At BioScript Solutions, we're committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we've grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we're proud to be a Canadian leader in specialty health care.

Your future starts here

We are looking for a Director of IT Operations and Service Delivery to join our Acceleration and Innovation Team. The successful candidate will play a crucial role in BioScript's overarching IT management. You will be responsible for a broad range of functions ranging from strategic planning and evolution of the IT department to ensuring that various IT Operations sub-teams are delivering reliable and responsive day-to-day operations.

The Director of IT Operations and Service Delivery will plan, design, and direct all operational activities of the IT Operations department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. The Director of IT Operations and Service Delivery will work closely with decision-makers in other departments to identify, recommend, develop, implement, and support cost-optimized technology solutions for all aspects of the organization.

Your scope will include, but not be limited to managing internal and vendors teams responsible for:

• Delivering on operational and process projects to prove IT services and functions
• On-premise and cloud infrastructure
• Business continuity and disaster recovery
• Networking & telecommunications and data storage
• The service desk for business applications support, including SaaS and end-user computing
• Operational, service, and financial performance metrics
• Increasing the maturity of ITIL processes using best practices

How you will make an impact

Strategic Planning

• Collaborate with VP of Innovation and Acceleration to formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-optimized solutions
• Guide business and IT leaders in making investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision
• Provide technology guidance, road maps, principles, standards, and best practices to operational and project teams
• Develop and implement all IT policies and procedures
• Direct research on potential new and innovative technology solutions and implementations
• Regularly conduct strategic capacity planning exercises

Technology Operations Management

• Review the performance of IT systems to determine operating costs, productivity levels, service levels, and upgrade requirements.
• Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
• Authorize and oversee the deployment, monitoring, maintenance, development, and support of all on-premise and cloud hardware and software based on departmental needs.
• Oversee and provision end-user services, including help desk and technical support services.
• Where necessary, re-engineer infrastructure to better align with business processes, tactical planning, and strategic vision.
• Improving the maturity of ITIL capabilities such as incident management, change management, release management, configuration management, service catalog, and asset management

Manage IT Infrastructure Projects

• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Define and communicate project milestones, service level agreements, and resource allocation to the executive team, department leads, support staff, and end users.
• Establish and maintain regular written and in-person communications with the organization's senior leaders, department heads, and end users regarding pertinent IT activities.

Financial Optimization & Vendor Management

• Develop and review budgets and ensure they comply with stated goals, guidelines, and objectives.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Develop bid requirements for all hardware and software upgrades, review submitted bids for compliance with stated requirements, and makes the appropriate award.
• Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.

What you'll bring to our team

• A minimum of 12 years of relevant work experience and a bachelor's degree. A degree in computer science, information systems, or business administration with technology as a core component are preferred.
• Proven experience in IT infrastructure strategic planning and development, project management, and/or policy development.
• A good understanding and technical knowledge of both on-premise and cloud technologies, networking, telecommunication, storage and end-user computing
• Experience with systems design and development from business requirements analysis through to implementation and day-to-day management.
• Demonstrated experience developing business processes, managing staff, budgeting, and/or overseeing operations.
• Demonstrated ability to apply IT in solving business problems.
• Excellent written, oral, and interpersonal communication skills; ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated, self-directed, and attentive to detail.
• Extensive experience working in a team-oriented, collaborative environment.
• Ability to supervise several managers within IT.

With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.

Job Status: Full Time, Permanent

Job Location: Oakville, ON

Application Deadline: June 30, 2023

Our commitment to our team, our patients, and our community

BioScript Solutions supports public health guidelines and recommendations regarding COVID-19 vaccines. As such, any offers of employment will be contingent on the candidate's acceptance to comply with our COVID-19 Vaccination Policy.

As one of Canada's Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.

We're proud to be an equal opportunity employer. As a people-centric organization, we're committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at [email protected].

Let's Talk

If you're looking for a collaborative and dynamic workplace where you can bring and be your best, apply now and join our #BestTeam!