BioScript Solutions

At BioScript Solutions, we're committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we've grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we're proud to be a Canadian leader in specialty health care.

Your future starts here

Reporting to the Vice President of Operations, the Director, Clinic Operations will oversee the operations and management of the Coverdale Infusion Clinics and Resource Center. The successful candidate will have a strong background in healthcare management, a deep understanding of infusion therapy and excellent leadership and organizational skills.

The scope will include, but not be limited to, promoting and securing the future of the clinic network as a safe and alternative model of patient centered specialty services within our Canadian health care landscape by:

• Ensuring Coverdale Clinics and Teams are equipped to deliver excellent patient experiences
• Overseeing Clinic Service Design & Operational Management Requirements and strategies
• Be a leader for People & Teams by promoting engagement, learning and career development

How you will make an impact

• Responsible for the quality & safety of clinic services and outcomes defined by partner contracts, health & regulatory requirements as well as professional licensing bodies.
• Develop and implement patient service initiatives including service process enhancements, technology support and new business/service programs.
• Collaborate in the integration of service programs emerging from internal business partners.
• Provide effective oversight of all aspects of patients' treatment journeys within our Coverdale Service Network, including the enrollment phase through to clinic service completion.
• Instill and promote a service built on the pillar of 'patient first' that enables self-managed care and successful treatment adherence outcomes.
• Utilize feedback from patients, partners and BioScript teams to improve clinic care practices, processes, and future patient experiences.
• Promote the continuous development and implementation of comprehensive policy and practice frameworks to support the delivery of care to the highest standards.
• Integrate a continuous learning ethos whereby errors, near misses, untoward patient experiences and successes inform patient service improvements.
• Ensure appropriate service reporting, monitoring, and escalation systems are current and meet requirements.
• Deliver exceptional operational performance from our Resource Center, measurable by key performance indicators.
• Pursue operational efficiencies to manage operating costs.
• Deliver value for our patients and partners through constant innovation.
• Apply a consistent analytic decision-making model to inform clinic viability and service level performances.
• Participates in business development activities requiring clinic service support to ensure clinic capacity and resources are available and aligned with current year's business/operational plan.
• Regularly project and update ideal clinic geographic footprint.
• Continuously integrate an operational performance scorecard to evaluate business performance outcomes.
• Ongoing review of existing programs to determine long-term viability within the BioScript Solutions ecosystem.
• Using business cases to provide evidence for pursuit of a new project or portfolio.
• Provide recommendations on how we can take advantage of our Clinic network to improve the delivery of healthcare to Canadians.

What you'll bring to our team

• Proven service operations acumen including strong analytical capabilities and strategic planning, development, project management, and/or policy development
• Bachelor's degree in Nursing or a related healthcare field (Master's degree preferred)
• Minimum of 5 years of progressive experience in healthcare management, with a focus on infusion clinics or ambulatory care settings
• Strong knowledge of infusion therapy, including various administration techniques, medications, and potential complications
• Demonstrated leadership skills, with experience in managing and motivating a diverse team of healthcare professionals
• Excellent communication, interpersonal, and problem-solving skills
• Proficiency in healthcare regulations, accreditation standards, and quality improvement methodologies
• Ability to adapt to changing environments, prioritize tasks, and make sound decisions under pressure

With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.

Job Status: Full Time, Permanent

Job Location: Moncton, NB or Oakville, ON

Application Deadline: June 30, 2023

Our commitment to our team, our patients, and our community

BioScript Solutions supports public health guidelines and recommendations regarding COVID-19 vaccines. As such, any offers of employment will be contingent on the candidate's acceptance to comply with our COVID-19 Vaccination Policy.

As one of Canada's Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.

We're proud to be an equal opportunity employer. As a people-centric organization, we're committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at [email protected].

Let's Talk

If you're looking for a collaborative and dynamic workplace where you can bring and be your best, apply now and join our #BestTeam