Discover
The Opportunity
As a Customer Success Specialist you are responsible for assisting with new client/program implementation activities, training and onboarding of new client/program, and ongoing support and account management to drive adoption, greater business value and customer satisfaction.
You will also take customer calls and work customer support tickets to facilitate the resolution of customer issues, by providing the appropriate business and technical context to ensure resolution.
What you'll do
Responsibilities
- Develop trusted relationships with key customer contacts through training, user guides, and immediate response to client questions/concerns.
- Provide support ticket, phone and/or screen share support.
- Assist with issue escalations as needed; providing relevant business and technical context to expedite resolution.
- Provide pre-sales demonstrations when needed.
- Work closely with Implementation Manager and Program Director to understand customer/program objectives, implementation deliverables and long term adoption strategies.
- Deliver Customer Success reports to both internal Bluedrop managers and external client
- Provide 100% client satisfaction
What you'll need
Qualifications
- Minimum 2 years relevant work experience in technical support / customer satisfaction role.
- Exceptional communication skills, both written and oral. Ability to communicate and present to all levels of an organization.
- Aptitude both for analyzing technical concepts and translating them into business terms, and for mapping business requirements to technical features.
- You savor the challenge of brainstorming solutions to client problems with the rest of your customer success and product engineering team.
- Flexibility to provide support outside of normal business hours.
- Bilingualism required (English/French speaking)
NOTE: Criminal record check required by client after hire
We're looking for
Core Skills
A little bit about us
Bluedrop ISM Ltd
Bluedrop ISM is an award-winning technology innovator that transforms training delivery and credential management through its custom eLearning solutions and SkillsPass workforce training platform. As a trusted partner to governments, industry groups, and training organizations worldwide, Bluedrop is committed to advancing skill development and empowering the workforce with modern training tools and impactful learning experiences. Bluedrop has been recognized as one of Canada’s Top SME employers three years in a row.
Are you interested?
Work With Us
This is an excellent opportunity for ambitious, career-oriented individuals who wish to be part of a large, dynamic and highly successful organization. We offer competitive compensation, bonus opportunities and benefits, as well as exceptional career growth potential. While we thank all candidates for their interest, only those candidates to be interviewed will be contacted.
Bluedrop Learning Networks Inc. is an equal opportunity employer. We just hire the best…