HeyOrca!

As a Customer Support Specialist at HeyOrca, your goal would be to empathize with our users and generate goodwill with every customer interaction. You will be working with our customers every day to become their trusted advisor. If you are passionate about helping people succeed and have excellent relationship skills, we would love your help in taking care of our customers!

Things you might do:

• We’re a growing startup and so no two days are ever the same, providing you with experience that goes far beyond customer support, but here are some tasks that you will be specifically responsible for:
• Committing to becoming a HeyOrca product & domain expert.
• Helping customers via our in-app messenger to ensure they are having the best possible experience.
• Collaborating with our development team on technical issues brought up by our customers.
• Making sure to escalate certain issues that get brought up by customers requiring more immediate action or are affecting a large number of customers.
• Categorizing support tickets to identify trends for ways to improve the product.
• Establishing a trusted/strategic advisor relationship with customers and driving continued value from our products and services.
• Suggesting changes and improvements to the articles we currently have in our Knowledge Base to help customers help themselves.
• Going above and beyond to make customers happy through support!

Experience: 1 to 5 years experience in a similar role

Language: English

• Degree or Diploma in Business, Marketing, Education, or related field of study/equivalent working experience.
• Past experience in customer support.
• Highly creative and an excellent writer.
• Process-driven with the ability to think in terms of scale and rely on data to make decisions.
• Thrives in a multitasking environment and can adjust priorities on the fly.
• SaaS experience would be considered an asset.
• General understanding of web development would be considered an asset.
• General tech-savviness would be considered an asset.

HeyOrca was founded to answer a simple question:

How can we make planning and collaboration seamless between marketing agencies and their clients?

With a little creativity and a TON of hustle we’ve built the ultimate sandbox for social media planning, collaboration, and approvals.

Read more about us at: https://www.heyorca.com/careers

Before we tell you about HeyOrca, read what others think of us:

12 startups to watch in Atlantic Canada

Top 25 B2B Canadian Startups

What our customers think of us

HeyOrca was founded in January 2015, has passed two rounds of investment by some of the best venture capital funds in Atlantic Canada and now consists of about 30 brilliant minds. We mainly work from our office location in St. John's with an open office concept where you can literally turn your head to listen to sales calls, ask our designer for feedback or get some help from your colleagues. That doesn't mean we don't know how to focus: feel free to put on your headphones or go to one of the quiet office rooms to work.

We believe that HeyOrca is the right place for you, if:

• You want more than just another job
• You are eager to face new challenges every day
• You value learning and self improvement
• You proactively take ownership of new problems
• At the end of the day, a company is only the sum of its people and we genuinely can't say enough of this team. We want amazing people like you to be part of this, grow with us and have a fulfilling career.
• PS. We actually have many more positions open, so check them out and spread the word if you like what we do.