University of New Brunswick

Closing Date: May 31, 2024 at 4:00 PM

COLLEGE OF EXTENDED LEARNING

The College of Extended Learning (CEL) is the primary lifelong learning outreach vehicle for the University and carries critical community-building and revenue-generation functions. CEL is an educational entrepreneurial unit of UNB that contributes to the economic, social, and cultural life of the province by providing educational programs and services to a wide spectrum of learners within New Brunswick and beyond its borders. Four programming units and three core services units comprise CEL.

WHAT WE OFFER

Full-time | 6-Month Term | Fredericton | Hybrid

UNB is committed to ensuring employees can maintain a healthy work-life balance. As such, we are proud to support a hybrid work approach, which includes flexible hours and work-from-home options.

Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week

Salary Range: $22.68 - $26.33 per hour

YOUR FOCUS

The Sales & Retention unit is responsible for the sale, marketing, delivery and registration of all professional development courses and programs offered through CEL. Reporting to Manager of Business Development, Sales & Retention, the Customer Success Specialist is responsible for the administrative support and registration of online courses and programs delivered through the unit, including phone and e-mail communications with students enrolled in these programs. The position interacts with several units within CEL and other departments on campus, as required.

• Answer emails and phone calls from students.
• Responsible for recruitment and retention of students within the Certificate in Occupational Health & Safety (COHD) program.
• Answer emails for sales requests and retention such as: extensions, program information, PLA information, and expired courses.
• Conduct campaign phone calls and emails for any promotions that are being offered.
• Monitor CRM and reach out to students if have abandoned carts, sales request a week ago without registration, extensions, expired courses.
• Review graduate list for certificates and diplomas.
• Guide students through the Prior Learning Assessment for COHS program.
• Process course payments.
• Ensure that invoices were being paid for all students prior to registering them into their fourth course in the program.
• Interact with Client Services team to ensure invoices for programs and courses are being processed.
• Ensure all new registrations receive an introductory email.
• Ensure students are set up and are able to register for diploma acceptance.
• Send out documents to students: invoice letters, transcripts, acceptance letters, progress reports, completion letters, and statement of accounts.
• Reset quizzes online at the instructor's request.

WHAT YOU BRING

• Post-secondary education.
• 3-5 years of relevant work experience, ideally in an academic setting.

Additional Strengths

• Additional technical training in computerized business systems or equivalent experience would be an asset.
• Experience with D2L, Datatel, Footprints and other computer-based systems/applications an asset.
• Experience working successfully in a client service or student support role.