Discover

The Opportunity

Fredericton, NB
Information Technology
Experienced
Full-time - Permanent

Your job is simple... make our Customers feel successful using our software.


To do so you will form an intimate relationship with the key stakeholders. Understand what keeps them up at night. Give them an a measurable plan for how Introhive will help solve their toughest problems. And then encourage them to spread the word.


Then repeat!

What you'll do

Responsibilities

Your primary goal is to achieve the following for your assigned customers:

  • Maintain satisfaction
  • Increase adoption
  • Ensuring retention

You will own and maintain a relationship with your customer from cradle to grave. As part of that relationship you will assist customers through the various stages of onboarding and customer lifecycle:

  • Requirements gathering
  • Software deployment
  • Training
  • Support

Over the course of the relationship with the customer you will also take part in the following:

  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Program manage account escalations.
  • Develop, prepare, and nurture customers for advocacy.

What you'll need

Qualifications

Experience: 5 to 10 years experience in a similar role.
Education:
Bachelor Degree in Computer Science
Bachelor Degree in Business Administration & Management

  • Familiarity working with clients of all sizes.
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
  • Solid technical chops (sql skills a bonus)

We're looking for

Core Skills

Analytical Communication Customer Satisfaction

A little bit about us

Introhive

Introhive is a relationship analytics platform. By analyzing the connections in a company, we create an enterprise-wide view of relationships with customers and prospects. Customers use this to improve sales and marketing for reps, managers and executives. Here's how: 
Here's how we help companies: 

  • Sales: Find introductions and gather account intelligence through relationships that already exist in your company. Close deals faster. 
  • Management: Measure and report on relationship activity and strength in accounts, reps and territories. Make data driven decisions. 
  • Retention: Track relationship strength, activity and trends with accounts and highlight problems automatically. 
  • Marketing: Score and prioritize leads and segment marketing lists based on existing relationships. Create better targeted campaigns. 


About Introhive: 
Introhive is a venture-funded company with investors that include Build Ventures, GAP CIT, Fortify, Growthworks, NBIF and Salesforce.com. The company was founded in 2012.

Are you interested?

Work With Us

Working at Introhive (like most start-ups) can be intense. There is always a pending deadline and there are often competing priorities. However the rewarding feeling that you get when you hit your deadline or go beyond expectations leaves you coming back for more. We work quickly and efficiently. We don't believe in process for the sake of process. Simply put... the entire team has a Get it Done attitude.

Apply Now