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The Opportunity
Cruise Coordinator/Scheduler assists with confirming suppliers and completes the schedule for the team of cruise coordinators and Cruise guides working out of the Port of Sydney, NS. They can work remotely. Assist in the administrative side of applying appropriate risk management strategies which will impact on the company's financial results, reputation, and client relationships.
- Receives updated tour counts and provides that information to our suppliers.
- Distributes any updated information regarding dispatch and tour departures to the on-site coordinating team.
- Ensures suppliers are contacted with updated tour numbers and meal requests - if applicable
- Distributes duties to staff (break, replacement, support for staff in other areas)
- Responsible to be objective, fair, and thorough and comply with practices and procedures to provide the highest level of customer service.
- Schedules Tour Guides in WIW system matching needs for the day
- On-call for sick call ins and ship cancellations to ensure guides are notified timely and operations run smoothly
- Assist with hiring and training of new tour guides, with support of senior guides.
- Effectively and professionally communicates to management and clients and to build rapport with team members and business partners using a variety of techniques.
- Resolves minor conflicts and issues and escalates to others as appropriate.
- Operates within company and legal policies.
- Works to help maximize efficiencies and revenues for the respective departments.
- Responds to as many concerns and compliments as possible, both positive and negative
- Share, explain and consistently exhibit the company's philosophy for customer service excellence.
- Assist with monitoring successful on-boarding for all staff.
- Work closely with cruise operations manager to monitor labour costs daily.
Work Hours
- Seasonal position from approximately April to November
- Irregular work schedules that take place over 7 days per week including holidays
Skills Required
- Professional manner and appearance.
- Effective communication and conflict resolution skills.
- Ability to work well under pressure and follow instructions/guidelines.
- Excellent organizational skills.
- Excellent oral and written communication skills
- Strong observation skills, attention to detail
- Friendly, customer-focused personality
- Experience scheduling employees
A little bit about us
Ambassatours Gray Line Ltd.
For over three decades, Ambassatours Gray Line has stood as a leader of excellence in sightseeing in Canada's East Coast, offering award winning land and water tours across Nova Scotia, New Brunswick, and Prince Edward Island. Our heart beats in Halifax, Nova Scotia, where our journey began and continues to flourish.
As a distinguished Gray Line affiliate, we're not just about tours; we're about creating extraordinary experiences. Our mission is to enrich lives through exceptional journeys that leave lasting impressions. From our celebrated Harbour Hopper Tours and Boat Cruises in Halifax, to the serene beauty of Peggy's Cove and the Annapolis Valley, each experience is crafted to offer a unique perspective of Eastern Canada's charm and rich history.
Our purpose is clear: To Create and Deliver Exceptional Experiences to Enrich the Lives of our Team, Customers, and Communities. This purpose echoes in every tour we conduct, every story we share, and every smile we bring to our guests' faces.
Please join us in exploring the natural wonders and vibrant sea and landscapes of Eastern Canada, and discover why at Ambassatours Gray Line, we do more than just tours - we create memories that we hope will last a lifetime.
Ambassatours Gray Line is proudly Rainbow Registered: Canada's national accreditation for 2SLGBTQI+ inclusive, welcoming and safer spaces for all. Learn more about this program at rainbowregistered.ca
Ambassatours Gray Line is proud to be an Age-Friendly Institute's Certified Age Friendly Employer (CAFE). This program is the nation's only certification program that identifies organizations committed to being the best places to work for employees aged 50+.
Our Purpose
To Create Exceptional Experiences to Enrich the Lives of our Team, Customers and Communities.
Our Core Values
We Do the Right Thing - Always
Our team acts with integrity and honesty and focuses on putting ourselves in the shoes of others. Our commitment to safety for our team and guests is uncompromising.
We Step Up and Own It
We empower each other to take ownership of our actions. We are accountable for ourselves, our colleagues, our clients, and our company.
We Communicate Clearly and Honestly
We're honest, transparent, and committed to doing what's best for our guests and our company. We collaborate openly in pursuit of the truth.
We Work as a Team
We are committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team members and enrich their lives.
We Find a Better Way
We actively seek continuous improvement by challenging the status quo with open minds, focus, and creativity.
We Exceed Expectations
We pursue excellence with pride, commitment, and reliability. We consistently deliver high quality work, both internally and externally.
Ambassatours Gray Line is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of employment equity for all applicants and employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ambassatours are based on business needs, job requirements and individual qualifications, regardless of age, race, colour, religion, creed, sex, sexual orientation, gender identity, gender expression, physical or mental disability, or any other of the protected characteristics as per the Human Rights act of Nova Scotia. Ambassatours will not tolerate discrimination or harassment based on any of these characteristics.