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The Opportunity
The Configuration Management Analyst, reporting to the Manager, IT Service Management, is accountable for the execution of all Configuration Management (ITSM) disciplines and practices. This role manages the daily operation of configuration management process in the delivery of IT services. The Configuration Management Analyst is responsible for the integrity of the Configuration Management Data Base with the primary objective of delivering a reliable, trusted, integrated Configuration Management Service. This position is also responsible for the interconnectivity to other ITIL processes, including metrics, measurement and management by utilizing the company's ITSM tool. There is a development component to this role, experience in ITSM toolset coding would be considered an asset.
What you'll do
Responsibilities
- Daily management of the Configuration Management processes.
- Accountable for the integrity and accuracy of the data captured in the Configuration Management Data Base (CMDB)
- Regularly report on Key Performance Indicators (KPIs) around Configuration Management processes and leads KPI improvement / compliance sessions as required.
- Responsible for continual service improvement of the ITSM support tool to ensure that the process flows are continuously reviewed and optimized.
- Lead collaborative discussions with all IT team members (internal & external) to identify and analyze data captured in the CMDB for validity and usability.
- Lead collaborative discussions with all IT team members (internal & external) to identify and analyze gaps between current processes and the optimal state, designing new processes, identifying / developing process performance measures and planning the transition to new processes.
- Enforce compliance with IT governance following ITIL frameworks / guidelines for internal and external support teams.
- Development and implementation of ITIL or Business workflow within the ITSM toolset.
What you'll need
Qualifications
- You have a degree in Computer Science (or equivalent).
- You have an ITIL Foundation (or greater) certification.
- You have experience in development of processes and workflow within an ITSM toolset.
- You have significant experience working with ITSM tool sets.
- You are detail orientated.
- You understand very complex operational and technical concepts and technologies.
- You can guide / train all levels of users on complex technical systems.
- You have the ability to work autonomously and make decisions based on corporate policy and guidelines within your area(s) of expertise
- You have 6+ years of experience in information technology with 3+ years’ experience in configuration management and other core ITIL roles.
We're looking for
Core Skills
A little bit about us
Atlantic Lottery
Our players have been having fun and "dreaming big" since 1976 when Atlantic Lottery started offering lottery games on behalf of the governments of Nova Scotia, New Brunswick, Newfoundland and Labrador and Prince Edward Island. The game options have grown and changed over the years and so has our workforce! Today's Atlantic Lottery has more than 600 employees, who are the heart and soul of our business. We offer everything from dare-to-dream draw games to online bingo; breakopen tickets to sports wagering; and games in social settings and on the internet. With games come winners - big and small wins every day - but the best thing about lottery games is that when you choose to play with us, everyone benefits. 100% of our profits go back into our communities. That feels good! #ProudToBeAL
We are proud, gritty, community-minded, and punch above our weight. Being Atlantic Canadian means that we work hard and we know how to have fun. It also means that we genuinely care for each other as co-workers, neighbours, and friends.
Your best life is waiting in Atlantic Canada. At Atlantic Lottery, we have many roles that allow you to work from any of our four Atlantic provinces. Explore living East:
Are you interested?
Work With Us
Atlantic Lottery delivers a career in a fun and high-performing environment that offers a competitive salary, relevant training, development opportunities and flexible benefits. If you are interested in applying for this position please apply before February 26, 2018.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.